Escrow Client Coordinator (On-Site)

Exceed the expectations of our residential mortgage borrowers & business partners through superior service, simple processes, and effective communications.

We deliver on this mission by empowering our employees by encouraging and recognizing superior performance and innovative solutions, by promoting teamwork and divisional cooperation.

Primary Function

The Escrow Client Coordinator is responsible for coordinating and evaluating client specific audits, leading client specific calls and exception reviews via phone and email. The Escrow Client Coordinator works directly with internal and external teams to ensure all client specific deadlines and expectations are met consistently.

Principal Duties:

• Manage to multiple client's specific business rules as well as business rules specific to specialty products in the servicing portfolio.
• Ensure all client specific Service Level Agreements (SLA's) and reporting timelines are met.
• Serve as first line of defense for client specific escalations.
• Lead client calls and participate in client visits.
• Coordinate requests between clients and vendors in a timely fashion.
• Work with all departments as the subject matter expert (SME) to ensure policies and procedures are aligned with internal and external requirements.
• Evaluate audit deliverables against the audit requirements to ensure professional presentation, clarity of identification of the support being provided, and completion of the items being audited, ensuring no items required are missing.
• Utilizing control reporting provided by the Escrow Analyst, ensure reporting of any out of standard items from the Escrow Control Log that exceed the indicated TATs input into each report.
• Administer all investor-required audit self-reporting programs, ensuring accuracy of the data requested and timely remittance to the appropriate parties as directed.
• Weekly reporting to management
• Performs related duties as assigned by management.

Education and Experience

• High school diploma or equivalent, required.
• Bachelor's degree, preferred.
• 2-4 years residential mortgage loan servicing experience.

Knowledge, Skills, and Abilities

• Strong understanding of the Escrow Department, its various sub-groups, and the regulatory environment in which it operates.
• Excellent work ethic, high productivity, and acute attention to detail a must.
• Ability to research and comprehend state laws and regulations.
• Short learning curve to assimilate new skills and tasks.
• Superior written and verbal communication and follow-up skills as well as a strong sense of accountability. Technical writing experience helpful.
• Ability to multi-task and well organized.
• Microsoft Office, Visio, and PowerPoint skills preferred.

Additional Information:

While this description is intended to be an accurate reflection of the position's requirements, it in no way implies/states that these are the only job responsibilities. Management reserves the right to modify, add or remove duties and request other duties, as necessary.

All employees are required to have smart phones that meet Company security standards with the ability to install apps such as Okta Verify and Microsoft Authenticator. Employment will be contingent on this requirement.

Company Benefits:

Newrez is a great place to work but we are only as strong as our greatest asset, our employees, so we believe in rewarding them!

• Medical, dental, and vision insurance

• Health Savings Account with employer contribution

• 401(k) Retirement plan with employer match

• Paid Maternity Leave/Parental Bonding Leave

• Pet insurance

• Adoption Assistance

• Tuition reimbursement

• Employee Loan Program

• The Newrez Employee Emergency and Disaster Fund is a new program to support our team members

Newrez NOW:

• Our Corporate Social Responsibility program, Newrez NOW, empowers employees to become leaders in their communities through a robust program that includes volunteering, philanthropy, nonprofit grants, and more

• 1 Volunteer Time Off (VTO) day, company-paid volunteer day where all eligible employees may participate in a volunteer event with a nonprofit of their choice

• Employee Matching Gifts Program: We will match monetary employee donations to eligible non-profit organizations, dollar-for-dollar, up to $1,000 per employee

• Newrez Grants Program: Newrez hosts a giving portal where we provide employees an abundance of resources to search for an opportunity to donate their time or monetary contributions

Equal Employment Opportunity

We're proud to be an equal opportunity employer- and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.

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