Automotive Service Advisor/ Writer

Considering a career with Ken Garff Automotive Group means you are in for a great ride (excuse the car metaphor)! We're not your standard dealership or group of dealerships and we are pretty darn proud of that. We are out to do things differently and want to consistently change, grow, and progress. For that reason, our employees are proud of where they work!

Kia Bell Rd, a Ken Garff Automotive Dealership, is currently looking for an experienced Service Advisor that aligns with our core values and acts with respect, integrity, growth, humility and teamwork.

Looking for:

• Friendly and cooperative demeanor; quick to connect and build relationships with others
• Unselfish and approachable with a preference for exciting, fast-paced work
• Motivated, patient, conscientious, relaxed and cooperative team worker
• Accommodating and analytical, while producing highly precise and accurate work

Why you'll love working with us:

• Competitive pay + 401k with company match
• Wellness Time Off, plus holidays, plus a Personal Purpose Day
• Medical, Dental, Vision, Disability Insurance, AD&D and Life Insurance
• Flex Spending, Health Savings Account, EAP, Wellness Plan, Mental Health Support, Diabetes Management Program, and Parental Leave Stipend
• Year-end bonus program for ALL employees (Garff Giveback)
• Employee discounts on vehicle purchase, parts, service and more!

What you'll do as a Service Advisor:

• Greet all customers promptly and professionally
• Actively listen to understand customer needs, recommend services, and sell additional services when appropriate
• Provide customers with timely updates and clearly communicate all estimates and inspections.
• Prompt and courteous support to customer calls.
• Review services completed, explain recommendations, and handle payment collection for customers.
• Proficient in Dealer Management System (DMS) and any essential software programs to look up customer's service history, schedule appointments, enter repair order information, and manage information
• Provide excellent service and review the customer satisfaction survey to each customer

What Makes Us Different:

We may have the same buildings as our competition and we may not have flashy uniforms-but what we do have is heart. We listen. We care. We put people first-every time. That's what sets us apart. And that's why our employees are proud to say, "I work at Ken Garff."

Ready to Join the Ride?

If you're ready to grow your career, build lasting relationships, and be part of something bigger-we want to hear from you. Bring your energy, your passion, and your drive. Let's reinvent the automotive experience together.

Apply today and let's get moving!

#INDOTHER