Business Systems Analyst 4

Location(s)

P&C-Butterfield Road-Downers Grove-IL-AAC, P&C-W Randolph-Chicago-IL, St. Louis, Missouri

Details

Kemper is one of the nation's leading specialized insurers. Our success is a direct reflection of the talented and diverse people who make a positive difference in the lives of our customers every day. We believe a high-performing culture, valuable opportunities for personal development and professional challenge, and a healthy work-life balance can be highly motivating and productive. Kemper's products and services are making a real difference to our customers, who have unique and evolving needs. By joining our team, you are helping to provide an experience to our stakeholders that delivers on our promises.

About the Role:

We are seeking a detail-oriented and proactive Business Analyst with strong knowledge of the life insurance industry, regulatory requirements, and business operations. This role is ideal for a self-starter who is equally comfortable analyzing business processes, navigating complex regulatory landscapes, and troubleshooting technical challenges. You will collaborate with cross-functional teams to ensure that business solutions meet compliance standards and operational needs.

Responsibilities:

• Analyze and document business processes and requirements within the life insurance domain, with a strong emphasis on regulatory and compliance factors.
• Act as a liaison between business stakeholders and IT teams to translate business needs into functional specifications.
• Conduct detailed research on industry regulations, compliance standards, and best practices to guide decision-making and ensure adherence.
• Identify and troubleshoot both business process inefficiencies and technical system issues; coordinate with development and QA teams to resolve problems.
• Monitor changes in insurance regulations and assess their impact on business operations and system functionality.
• Participate in system implementations, upgrades, and user acceptance testing (UAT), ensuring alignment with business goals and compliance needs.
• Support the development and maintenance of documentation, including business requirements, workflows, process maps, and training materials.
• Participate and lead QA function for projects/initiatives with Test case creation, Test data identification and preparation, Test case execution and validation.

Qualifications:

• Bachelor's degree in Business, Finance, Information Systems, or a related field.
• 15-20 years of experience as a Developer, QA or Business Analyst, preferably within the life insurance industry.
• Strong knowledge of insurance regulatory and compliance frameworks. (List out MEC, NAIC, Agent Compliance, other Value Chain, Death Master File and other regulatory and compliance related topics etc.)
• Strong Technical Knowledge of software development lifecycle.
• Ability to read code (COBOL, .Net, SQL and Control M), and work closely with developers to help research, debug and develop solutions
• Strong knowledge of term, whole life, universal life similar life insurance products
• Strong knowledge of back-office processes including agent help desk, policy services, and claims processing
• Demonstrated business acumen and ability to understand strategic and operational impacts.
• Excellent analytical and research skills, with the ability to synthesize information from multiple sources.
• Proven experience troubleshooting business and technical I.T. issues in a collaborative environment.
• Strong communication skills with the ability to present findings and recommendations clearly to technical and non-technical stakeholders.
• Proficiency with business analysis tools (e.g., Visio, Jira, Confluence, MS Office Suite).

Preferred:

• Experience with broad range of insurance related systems, including policy administration, agency management/distribution, claims, underwriting and compliance.
• Certifications such as CBAP, PMI-PBA, AINS, LOMA or knowledge of NAIC regulations.

Why Join Us:

• Be part of a mission-driven organization that values integrity, collaboration, and innovation.
• Work on impactful projects that shape the future of life insurance and compliance.
• Enjoy a supportive work environment with opportunities for growth and development.

Kemper is proud to be an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, disability status or any other status protected by the laws or regulations in the locations where we operate. We are committed to supporting diversity and equality across our organization and we work diligently to maintain a workplace free from discrimination.

Kemper does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of Kemper and Kemper will not be obligated to pay a placement fee.

Kemper will never request personal information, such as your social security number or banking information, via text or email. Additionally, Kemper does not use external messaging applications like WireApp or Skype to communicate with candidates. If you receive such a message, delete it.

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