Director, Change Management

At Genworth, we empower families to navigate the aging journey with confidence. We are compassionate, experienced allies for those navigating care with guidance, products, and services that meet families where they are. Further, we are the spouses, children, siblings, friends, and neighbors of those that need care—and we bring those experiences with us to work in serving our millions of policyholders each day. 

We apply that same compassion and empathy as we work with each other and our local communities. Genworth values all perspectives, characteristics, and experiences so that employees can bring their full, authentic selves to work to help each other and our company succeed. We celebrate our diversity and understand that being intentional about inclusion is the only way to create a sense of belonging for all associates. We also invest in the vitality of our local communities through grants from the Genworth Foundation, event sponsorships, and employee volunteerism.

Our four values guide our strategy, our decisions, and our interactions:

• Make it human. We care about the people that make up our customers, colleagues, and communities.
• Make it about others. We do what's best for our customers and collaborate to drive progress. 
• Make it happen. We work with intention toward a common purpose and forge ways forward together. 
• Make it better. We create fulfilling purpose-driven careers by learning from the world and each other.

POSITION TITLE

Director, Change Management - Integrated Communications

POSITION LOCATION

This position is available to Virginia residents as Richmond, VA hybrid/in-office applicants

YOUR ROLE

The Integrated Communications team serves as a trusted advisor to our business leaders and associates. We work together to provide helpful information and tools to Genworth associates, distributors, policyholders, and the media.

We are looking for a Director, Change Management to design and lead our enterprise change management efforts in support of Genworth and CareScout’s strategic priorities. This proven and action-oriented professional will build our change enablement capabilities; act as a hub for our cross-business/cross-functional transformation work; proactively plan for and manage associate impact from change; and partner closely with the Integrated Communications team, Talent Development team, and project management offices to ensure the successful implementation of major, enterprise-wide change initiatives. Strong candidates will bring exceptional communication and critical thinking skills, a proven ability to influence attitudes and outcomes at all levels of the organization, extensive experience driving cultural and/or technological transformations, and the ability to manage multiple priorities in a fast-paced, heavily matrixed environment. This individual contributor role will report to the SVP, Communications, Brand, and Transformation.

What you will be doing

• Leading the development and execution of a comprehensive human-centered change management vision, framework, and practices in support of our associates, customers, and partners
• Partnering across the Executive Council, operating & functional leadership teams, project management offices, and key stakeholders to design and implement change strategies for major initiatives
• Leading the development of training and enablement plans in support of associate-facing technology and projects, in partnership with Talent Development and Integrated Communications
• Establishing consistent actionable methods to measure and report on change readiness, adoption metrics, and business impact of change initiatives
• Identifying and mitigating change-related risks and resistance across the organization
• Establishing a team of change agents across the organization to broaden the change management discipline and practices
• Partnering with:
  • the Integrated Communications team to ensure alignment of change communications with broader organizational messaging
  • the Talent Development team to develop training and enablement plans to support change and embed change capabilities into leadership development programs
  • leaders at all levels to assess change readiness and stakeholder impact, as well as coach on helping their teams through change

• Proactively engaging with the Executive Council, as well as operational & functional leadership teams to secure early buy-in for transformation initiatives 
• Advising the Executive Council on complex organizational change, providing strategic counsel and influencing on sequencing and implementation approaches
• Other duties as assigned

What you bring

• 10+ years of experience in change management and/or transformation; Experience in regulated industries (finance, healthcare) preferred, not required
• Bachelor’s degree in Organizational Development, Business, HR, Communications, or related field (Master’s preferred)
• Certification in change management methodologies (e.g., PROSCI, ADKAR, CCMP) strongly preferred
• Extensive experience and proven success in building change management frameworks and plans to support cultural and technological transformations
• Proven experience building change management capabilities in complex organizations
• Comfort and past success with building rapport with and influencing executives
• Ability to effectively optimize change plans for customer and associate experience
• Proven success leveraging technology to facilitate change management efforts at all levels of the organization
• Experience using Microsoft365

Employee Benefits & Well-Being

Genworth employees make a difference in people’s lives every day. We’re committed to making a difference in our employees’ lives.

• Competitive Compensation & Total Rewards Incentives
• Comprehensive Healthcare Coverage
• Multiple 401(k) Savings Plan Options
• Auto Enrollment in Employer-Directed Retirement Account Feature (100% employer-funded!)
• Generous Paid Time Off – Including 12 Paid Holidays, Volunteer Time Off and Paid Family Leave
• Disability, Life, and Long Term Care Insurance
• Tuition Reimbursement,  Student Loan Repayment and Training & Certification Support
• Wellness support including gym membership reimbursement and Employee Assistance Program resources (work/life support, financial & legal management)
• Caregiver and Mental Health Support Services