Specialist, Advanced Care Planning

Job Category:

Administrative & Clerical

Work Shift/Schedule:

4 Hr Afternoon

Northeast Georgia Health System is rooted in a foundation of improving the health of our communities.

About the Role:

Job Summary

The Advance Care Planning (ACP) Specialist provides service to patients and families through facilitating ACP education and completion of Advance Directives. The ACP Specialist will work within the ACP team to answer referrals from multiple work queues. He/she will also assist in providing support and education to NGHS staff regarding ACP requirements. The ACP Specialist will assist the Program Manager in identifying resources needed, educational opportunities, and outreach potential.

Minimum Job Qualifications

• Licensure or other certifications: Licensed to practice as a MSW or LCSW in Georgia.

• Educational Requirements:

• Minimum Experience: Three (3) to five (5) years of experience in health care or end of life care.

• Other:

Preferred Job Qualifications

• Preferred Licensure or other certifications:

• Preferred Educational Requirements:

• Preferred Experience:

• Other:

Job Specific and Unique Knowledge, Skills and Abilities

• High energy and ability to function effectively in a dynamic work environment

• Superior organization and interpersonal skills.

• Excellent written and communication skills, enabling successful presentation to diverse audiences.

• Strong analytical, root cause analysis and process improvement skills.

• Demonstrated effectiveness as a team player. Excellent relational skills.

• Ability to communicate effectively. Good written and oral communication skills.

• Maintain Respecting Choices ACP Facilitator competency.

• Demonstrates expertise in use of clinical databases.

• Skill and ability to instruct and direct employees to effectively facilitate advance care planning discussions.

• Skill in adapting care and discussions to the emotional needs and behavior of patients and families.

• Critical thinking skills, decisive judgement, and the ability to work with minimal supervision in a fast paced clinical environment.

Essential Tasks and Responsibilities

• Responsible for timely completion of duties related to the Epic ACP referral work queues including providing ACP education, documentation, facilitating advance directives and corresponding with patients, families and staff.

• Works with the ACP team to facilitate ACP conversations with patients and families.

• Facilitates the completion of ACP documentation in Epic and ensures ADs and/or ACP notes are properly entered into the patient's electronic medical record.

• Reports to the Manager of Advance Care Planning in order to ensure process improvement of all ACP facilitation system-wide.

• Attends appropriate trainings to ensure and maintain current knowledge base.

• Assists in coordinating ACP implementation and standardization within the healthcare system.

• Facilitates process improvement ensuring education, workflow, documentation, and measurement are in place.

• Assists in monitoring, measuring, and reporting on program progress.

• Performs chart reviews as necessary for utilization review, outcome evaluation, and to identify appropriate discussions with patients and families.

• Assists in maintaining ACP team referral site.

Physical Demands

• Weight Lifted: Up to 20 lbs, Occasionally 0-30% of time

• Weight Carried: Up to 20 lbs, Occasionally 0-30% of time

• Vision: Moderate, Frequently 31-65% of time

• Kneeling/Stooping/Bending: Occasionally 0-30%

• Standing/Walking: Occasionally 0-30%

• Pushing/Pulling: Occasionally 0-30%

• Intensity of Work: Occasionally 0-30%

• Job Requires: Reading, Writing, Reasoning, Talking, Keyboarding, Driving

Working at NGHS means being part of something special: a team invested in you as a person, an employee, and in helping you reach your goals.

NGHS: Opportunities start here.

Northeast Georgia Health System is an Equal Opportunity Employer and will not tolerate discrimination in employment on the basis of race, color, age, sex, sexual orientation, gender identity or expression, religion, disability, ethnicity, national origin, marital status, protected veteran status, genetic information, or any other legally protected classification or status.