Account Manager (Remote)

TEN (Transportation Equipment Network) is proud to be the North American leader in transportation equipment and solutions. We're full service and fully loaded with an industry-leading diverse fleet of over 80,000 trailers and a support network of 240 service bays, 118 mobile service trucks, and 430+ skilled mechanics. Equipped with decades of knowledge and experience, incredible customer track records, and a sharp perspective on the future of the industry, TEN offers full-service trailer solutions that keep businesses moving forward.

Across North America, our growing team of over 1,000 dedicated professionals are creating exceptional experiences at every step. As a part of our comprehensive offerings, we provide trailer leasing, rental options, sales, and storage solutions. Our proficient technicians, equipped with extensive expertise, perform top-tier service, maintenance, and repairs in our state-of-the-art facilities. Additionally, we also offer 24/7 roadside assistance, guaranteeing prompt support whenever it's required.

We believe in rewarding our employees for their exceptional skills and dedication. That's why we offer our employees a range of attractive benefits that set us apart from the rest:

• Comprehensive Health, Dental, Vision, and numerous additional insurance programs available
• 401(k) plan with company match
• Profit-sharing opportunities
• Paid time off (PTO) and paid holidays
• Wellness incentives to support a healthy lifestyle
• Employee recognition and awards programs

The Account Manager is the primary point of contact for our clients, ensuring that their needs are met and their expectations exceeded. This role manages a portfolio of accounts, coordinates with internal teams, and works to build strong, lasting relationships. The role will involve project management, strategy development, and effective communication to ensure client satisfaction and retention.

As an Account Manager, you will:

• Serve as the main point of contact for assigned clients, building strong relationships and understanding their business needs.
• Manage client accounts and ensure all deliverables are met in a timely and professional manner.
• Collaborate with cross-functional teams (sales, marketing, product, etc.) to develop and execute strategies that align with client goals.
• Track and report on account performance, providing insights and recommendations for improvement.
• Monitor industry trends and competitors to ensure clients remain competitive in their markets.
• Address client concerns and resolve any issues in a prompt and efficient manner.
• Conduct regular meetings with clients to review account status, discuss opportunities, and ensure satisfaction.
• Identify opportunities for upselling and cross-selling additional products or services to existing clients.

To be successful you will need to have the following experience, skills and abilities:

• BA/BS degree in Business, Marketing, Communications or a related field.
• Previous experience as an account manager, or in a similar role.
• Experience in the transportation or equipment leasing industry is considered a strong asset.
• Effective verbal and written communication skills including virtual meeting skills.
• Strong organizational and computer skills - with a working knowledge of Microsoft Office applications.
• This position requires extensive travel up to 60-75% of the time.

Please note all prospective employees must pass a pre-employment background check, drug screen, have a valid driver's license, and meet our insurability standards.

All applications will be reviewed carefully by our team. Please note that only candidates selected for an interview will be contacted.

TEN (Transportation Equipment Network) is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.