Call Center Customer Service Representative ($20.02 - $30.03 Doe)

BENEFITS

MedicalDentalVisionHSAWellness ProgramBasic Life and AD&DShort and Long Term DisabilityEmployee Assistance Program401K Plan401K Plan MatchingVacation Accrual7 Holidays

Essential Duties

Operates safely and compliance with all established HSSE policies and proceduresDevelop strong relationships with customers, answer questions while researching and resolving issuesTrack and trace cargo and provide necessary information to customersInform customers of applicable policies, requirements, schedule updates and regulations related to shipmentEdit contact information in database, create, run and audit various reports for internal and external customersBuild positive, collaborative relationships with internal employees and departmentsPerform accurate and efficient data entry/keyboarding/typing skillsAssist with administrative duties relating to customer serviceReport on service issues and such as delayed or missing freightcreate and update standard operating proceduresworks with cross-functional team members to provide quotes and billing corrections/inquiries in a timely mannerOther duties as assigned

Qualifications

Associates Degree in Logistics, Supply Chain Management, or a related field is preferredHigh School Diploma, or equivalent is requiredTwo to three years' experience in transportation industry customer service required

Knowledge, Skills, and Abilities

Follows instructions, responds to management direction, takes responsibility for own actions, completes tasks on time or communicates alternate plansExcellent written, verbal and listening communication skillsStrong customer service with a high level of attention to detail and accuracyProficient in MS Office applications, including MS Word, Outlook, and ExcelSelf-motivated with the ability to prioritize, meet deadlines, and manage changing prioritiesPossess excellent communication skills, verbal, written, and listening skillsMust have excellent time management skillsExcellent organizational skills, including the ability to work with other departments and organizations and habel multiple projects concurrentlyWorking knowledge of mathematical applicationsMust have knowledge of internet and search sites

Working EnvironmentThis job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and other office related devices. The job is performed under minimal temperature variations and in a generally hazard free environment.Reasonable AccommodationsCarlile will make a reasonable accommodation(s) wherever necessary for all employees or applicants with disabilities, provided the individual is otherwise qualified to safely perform the essential duties and assignments connected with the job and provided that any accommodations made do not impose an undue hardship on Carlile.General InformationThe above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities and skills required of personnel so classified.This job description is not an employment agreement or contract, implied or otherwise, other than an "at will" relationship. I hereby certify that I understand and meet the aforementioned requirements and statements as outlined.Please sign below indicating that you have read the above information and understand the contents of this job description.