Junior Voice Engineer

About Our Company

We're a physician-led, patient-centric network committed to simplifying health care and bringing a more connected kind of care.

Our primary, multispecialty, and urgent care providers serve millions of patients in traditional practices, patients' homes and virtually through VillageMD and our operating companies Village Medical, Village Medical at Home, Summit Health, CityMD, and Starling Physicians.

When you join our team, you become part of a compassionate community of people who work hard every day to make health care better for all. We are innovating value-based care and leveraging integrated applications, population insights and staffing expertise to ensure all patients have access to high-quality, connected care services that provide better outcomes at a reduced total cost of care.

Please Note: We will only contact candidates regarding your applications from one of the following domains: @summithealth.com, @citymd.net, @villagemd.com, @villagemedical.com, @westmedgroup.com, @starlingphysicians.com, or @bmctotalcare.com.

Job Description

At VillageMD, we are committed to helping patients achieve better health by delivering the most accessible and efficient healthcare in the world through partnerships with primary care physicians. We're in a unique position to impact everyone in primary care-from independent, family-owned practices to world-class health systems.

As a critical member of our Technology Operations team, the Voice Engineer will focus on the design, deployment, and maintenance of our voice communication systems to ensure optimal performance, reliability, and security. This role requires a detail-oriented professional with hands-on experience in managing and troubleshooting enterprise-level voice systems, fostering innovation, and implementing efficient, scalable solutions to support our dynamic and expanding organization.

Key Responsibilities:

• Develop and maintain documentation for cloud voice system configurations, processes, and best practices.
• Provide technical support and training to end-users for cloud voice platforms and tools.
• Design, implement, and maintain cloud-based voice communication systems, including VoIP and Unified Communications as a Service (UCaaS) platform.
• Configure and manage cloud voice solutions, ensuring seamless integration with on-premises systems and other cloud services.
• Monitor and optimize the performance of cloud voice systems to ensure high availability and reliability.
• Collaborate with cloud service providers to troubleshoot and resolve issues related to voice communication systems.
• Implement security measures to protect cloud voice systems from unauthorized access and data breaches.
• Stay updated on emerging trends and technologies in cloud-based voice communication to recommend and implement innovative solutions.
• Participate in the migration of legacy voice systems to cloud-based solutions, ensuring minimal disruption to operations.
• Conduct regular audits and assessments of cloud voice systems to ensure compliance with industry standards and regulations.
• Manage move, adds, changes, & deletes from UC & CC platforms (Account creations, updates, deletions).
• Troubleshoot Tier 1 & 2 end-user issues on UC & CC platforms.

Qualifications:

• Bachelor's degree in computer science, Information Technology, Telecommunications, or a related field (or equivalent experience).
• 3-5 years of experience in voice engineering, including VoIP systems and Unified Communications platforms.
• Proficiency in VoIP protocols (e.g., SIP, RTP) and cloud-based voice solutions (e.g., UCaaS, Contact Center/Call Center, EFax).
• Experience in one or more of the following UC platforms --> RingCentral / Avaya Cloud Office, 8x8 or Fuze, Zoom Voice, Dialpad, Avaya IP Office.
• Experience in one or more of the following CC platforms --> Five9, NICE inContact / RingCentral, Genesys, Xima, RingCentral
• Strong troubleshooting skills with a methodical approach to resolving voice-related issues.
• Effective communication skills to collaborate with teams and provide user support.
• Relevant certifications such as CCNA or CCNP in voice technologies are preferred.

Skills:

• Proficiency in designing, configuring, and managing enterprise voice communication systems, including VoIP and Unified Communications solutions.
• Hands-on experience with voice network hardware and configurations, encompassing PBX, UCaaS, and cloud-based voice platforms.
• Ability to collaborate effectively with cross-functional teams and articulate complex voice technical concepts.
• Practical planning and execution of scalable, secure, and resilient voice network infrastructures.
• Expertise in monitoring and troubleshooting voice system performance to ensure optimal call quality and reliability.
• Solid understanding of voice protocols (e.g., SIP, RTP, H.323) and best practices for securing voice networks.
• Proficiency in scripting and automation tools (e.g., Python, PowerShell) to streamline operational processes.
• Strong analytical problem-solving skills with a pragmatic approach to addressing voice engineering challenges.

This is an exempt. The base compensation range for this role is $98,300 - $119,000. At VillageMD, compensation is based on several factors including but not limited to education, work experience, certifications, location, etc. The selected candidate will be eligible for a valuable company benefits plan, including health insurance, dental insurance, life insurance, and access to a 401k plan.

About Our Commitment

Total Rewards at VillageMD

Our team members are essential to our mission to reshape healthcare through the power of connection. VillageMD highly values the critical role that health and wellness play in the lives of our team members and their families. Participation in VillageMD's benefit platform includes Medical, Dental, Life, Disability, Vision, FSA coverages and a 401k savings plan.

Equal Opportunity Employer

Our Company provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to, and does not discriminate on the basis of, race, color, religion, creed, gender/sex, sexual orientation, gender identity and expression (including transgender status), national origin, ancestry, citizenship status, age, disability, genetic information, marital status, pregnancy, military status, veteran status, or any other characteristic protected by applicable federal, state, and local laws.

Safety Disclaimer

Our Company cares about the safety of our employees and applicants. Our Company does not use chat rooms for job searches or communications. Our Company will never request personal information via informal chat platforms or unsecure email. Our Company will never ask for money or an exchange of money, banking or other personal information prior to the in-person interview. Be aware of potential scams while job seeking. Interviews are conducted at select Our Company locations during regular business hours only. For information on job scams, visit, https://www.consumer.ftc.gov/JobScams or file a complaint at https://www.ftccomplaintassistant.gov/.