Help Desk Support Specialist

supervision@lsswis.org) and Human Capital employees can assist you in applying for this benefit.

Medical/Dental/Vision Insurance Flex Spending for Dependent & Health Care Mileage reimbursement Paid Time Off 10 Paid Holidays Ability to Contribute to 403B LSS makes annual raises a priority for employees Employee Assistance Program Service Awards and Recognition

EDUCATION AND/OR EXPERIENCE:

This position requires a High School diploma; Associates Degree in Information Technology preferred. A minimum of 1 year of IT support experience; or a related combination of education and / or experience. Prefer strong experience providing end user IT support and customer service. Requires excellent problem solving and analysis skills. Strong organizational and planning skills. Detail oriented mindset is a must. Excellent customer service skills a must.

Requires various skills and abilities to include leadership skills, negotiation skills, problem solving skills, and the ability to interpret cause and effect. Ability to perform responsibilities within scheduled time frames and with a high degree of accuracy. Demonstrate strong analytical skills. Demonstrate resourcefulness in developing solutions. Ability to prioritize and handle multiple tasks concurrently.

• Excellent customer service skills
• Excellent verbal and written communication skills
• Knowledge of support and troubleshooting techniques for the following:
• Enterprise and standalone Windows 10 PCs
• Peripherals (printer, scanner, etc.)
• Small networks including DSL configurations, Broadband, and secure WiFi
• Microsoft productivity software (Office 365)
• Basic Active Directory experience
• Understanding of Exchange distribution groups and resources
• Strong problem solving skills
• Strong Organizational Skills
• Ability to explain IT concepts to non-IT professionals, notably with end user training and coaching
• Ability to handle several issues at the same time

CERTIFICATES, LICENSES, REGISTRATIONS:

Must have a valid driver's license and have reliable transportation to perform the essential duties of the role; a motor vehicle check (MVR) with a satisfactory driving record per the LSS Driver Safety Procedure is required, and ability to meet LSS auto insurance requirements.

TRAVEL: Ability to travel on day trips as required. Some overnight travel may be required.

Lutheran Social Services of Wisconsin & Upper Michigan is an Equal Opportunity Employer (EOE).