Care Coordination Clinician & Float Clinician

Essential Functions

• Patient Care 
• Ensures high quality direct patient interactions based on empathy for the sensitive issues facing our patients and an understanding of the diverse experiences of those seeking our services. 
• Performs the physical exam, orders and/or performs appropriate laboratory testing and recognizes deviation from normal. 
• Performs and interprets limited pelvic ultrasound 
• Implements individualized regimen of care in compliance with PPSNE medical policies and procedures, including patient education and referral of services.
• Initiates appropriate tracking of abnormal results and referrals 
• Completes documentation of patient care in the medical record in a timely and complete manner. 
• Maintains appropriate billing and coding practices. 
• Provides telephone triage for incoming clinical calls received by the call center, as needed. 
• Communicates with patients regarding more complex care plans such as beta quant HCG follow-up, breast and cervical health follow-up, and any urgent follow-up.   
• Completes follow up on laboratory and imaging results per PPFA Medical Standards and Guidelines (MS&G). 
• Provides medication abortion and participates in the evaluation and management of patients receiving procedural abortion services. 
• Maintains clinical quality assurance standards as set forth by PPSNE. 
• Appropriately recognizes the boundaries of one’s own knowledge and utilizes the appropriate channels for support. 
• Participates in providing all the medical services offered by PPSNE after appropriate training and privileging. 
• Demonstrates proficiency in follow-up policies, procedures and practices.  
• Signs off on lab reports and creates follow-up plans for abnormal lab or imaging results, in adherence with affiliate protocols.  
• Documents clearly and comprehensively so that the CCT and health center staff can easily carry out notifications and reminders for each follow-up plan.  
• Supports the agency’s mission and all the sexual and reproductive health services offered including, but not limited to, family planning services, preventative health screenings, testing and treatment of STI’s, birth control methods, gender affirming care and abortion services. 
• Completes all responsibilities according to established protocols, policies, and standard practices in the areas of customer service, quality assurance and regulatory compliance programs
• Maintains active licenses and certifications as required to fulfill the role, including but not limited to state medical license, DEA license, and BLS Certification. 

• Teamwork & Leadership 
• Partners with the Center Manager in supervision of clinical care and training of Clinic Assistants and volunteers. 
• Demonstrates flexibility, leadership and teamwork; understands the interaction between the Clinician position and others with whom the position works directly and indirectly. 
• Participates in the training of other clinicians and precepts medical learners (including but not limited to nursing students, medical students, and resident physicians) in consultation with the Chief Medical Officer, Medical Director, and Director of Clinical Services. 
• Supports a culture of feedback; being open and willing to give and receive feedback 
• Provides a rich exchange of information and ideas between sites and departments. 
• Works collaboratively with volunteers to achieve the agency’s mission. 

• Patient Access 
• Able to meet goals and key performance indicators for creating patient access to care within PPSNE’s care team models. Participates effectively in health center efforts to achieve patient access and revenue cycle goals. 
• Delivers patient care consistent with client expectations and quality initiatives.
• Adheres to affiliate policies and procedures on professionalism, wait time in-clinic and on the phone, and the system for addressing client complaints. 
• Contributes to quality improvement goals and activities. 
• Ensures that interactions incorporate PPSNE values of integrity, partnership, client focus, communication, and quality. 

• Organizational Culture 
• Supports provision of services that are culturally and linguistically competent for our diverse patient population; takes the initiative to develop own awareness and knowledge of the diverse backgrounds of the communities we serve. 
• Understand Racial Equity: you have a demonstrated understanding of the role that racial inequity plays in our society and its impact on healthcare systems and institutions. 
• Self-awareness as it relates to racial and other identities: Is aware of multiple group identities and their dynamics, and brings a high level of self-awareness, empathy, and humility to interpersonal interactions. 
• Authentic relationship building: Interacts effectively and builds trust with a diversity of people and has demonstrated an ability to effectively work across differences 
• Communicates clearly and directly, continually able to hear, reflect, and act on feedback related identity and equity with the aim to learn 

• Float Essential Functions 
• Ability to travel to different sites at the affiliate, as assigned, to provide clinical coverage 
• Flexible in changing schedule to meet patient access needs at assigned centers 

• Completes all responsibilities according to established protocols, policies and standard practices in the areas of customer services, quality assurance and regulatory compliance programs

Essential Requirements

• Demonstrated leadership skills – ability to lead teams and desire to work as part of an interdependent team.  
• Sound decision making- ability to both collaboratively and independently make decisions. 
• Demonstrated project management skills, including excellent follow through for multiple projects at multiple locations, and ability to work independently as needed.  
• Comprehensive understanding of the various follow-up plans outlined by affiliate guidelines.  
• Excellent customer service skills; ability to provide quality services to meet the individual needs of patients.  
• Superb attention to detail and ability to follow processes and procedures from beginning to end within established timelines.  
• Ability to utilize data to inform the decision-making process.  
• Desire to work as part of an interdisciplinary team to meet the needs of patients.  
• Strong supporter of PPSNE mission and all reproductive health services offered – alignment with and ability to lead through the agency’s core values and diversity philosophy.  
• Good interpersonal skills communicating with patients and co-workers.  
• Ability to operate the required equipment.  
• Ability to handle discreet, confidential information. 

Education & Experience

• Graduation from a recognized Nurse Practitioner, Physician Assistant or Nurse Midwife training program or Medical School.  
• Appropriate professional certification (ANCC, NCC, ACNM, NCCPA or MD) 
• Active licensure in good standing (State Medical License for CT and/or RI, Controlled Substance Registration, DEA) 
• Basic Life Support certification 
• Experience in sexual and reproductive healthcare 
• Primary care experience preferred 
• Bilingual preferred (English-Spanish)