Associate, Ticket Operations (Part Time)

Position: Associate, Ticket Operations - Part Time/Non-Exempt

Department: Ticket Operations

Reports to: Director, Ticket Operations

Location: State Farm Stadium (Glendale, AZ)

Format: In-person

Cardinals Organizational Summary:

The Arizona Cardinals Football Club is a professional football team within the National Football League (NFL). We compete in the National Football Conference (NFC) West division and call State Farm Stadium, in Glendale, Arizona, our home.

As one of the oldest pro football franchises in the U.S., the Club has established itself as a sport and cultural hallmark within Arizona, as well as a trailblazer for diversity, equity, inclusion, and belonging (DEIB) initiatives and firsts around the League. Our vision is to build a leading sports organization that competes for championships, drives business results, creates loyal fans, develops proud employees, and inspires hope in our community. We are relentless in our pursuit of greatness on and off the field, while positively impacting our people, our fans, and our community.

If you want to join an organization that values putting the team first, doing what is right, growing with positivity, valuing every voice, while driving performance, we would love for you to join our team. Learn more about the Arizona Cardinals and see what's happening here.

Job Summary:

The Ticket Operations Associate main duties include selling tickets to guests as well as troubleshooting any ticketing issues that guests have when they approach the box office. They will also assist customers with general venue information (i.e. upcoming events and ticket availability) in person or on the phone. The Box Office needs vary widely depending on the event.

Primary Job Duties:

The Ticket Operations Associate will have daily responsibilities, without limitation, to include the following:

• Sell tickets from the box office for events at State Farm Stadium
• Answer guests questions regarding tickets, the stadium, upcoming events, etc.
• Assist with accessing mobile tickets for all games and events
• Troubleshoot mobile ticketing issues for guests at the box office
• Provide customer service to guests having ticketing issues with purchases that they made from 3rd party ticketing sites (any site that is not our ticketing partner, SeatGeek)
• Ticket resolution when guests are sent back from the gate
• Handle will call for the few events that give the paper ticket option
• Work the general phone line to provide the same customer service to fans that we provide at the box office in person
• Other duties as assigned

Qualifications/Requirements:

• Education: High school diploma, or equivalent experience required, continuing education preferred
• Experience: 1-2 years of experience in guest support, client services, or equivalent experience
• Must be able to stand and/or exert well-paced mobility for periods for 10-12 hours in length.
• Excellent customer service skills to interact with guests and address their needs.
• Coachable and growth mindset.
• Strong verbal communication skills to convey information and recommendations effectively.
• Bilingual language skills preferred but not required.
• Availability to work most of the third party events.
• Ability to effectively work in a fast-paced environment with multiple competing priorities that require strong time management, organization, and prioritization.
• Highly motivated with a strong work ethic.
• Collaborative and team oriented.
• Able to maintain confidential information.
• Ability to lift up to 20-30 pounds on a regular basis.
• Flexibility to work evenings, weekends, and holidays; hours may vary depending on business needs.
• Must complete all pre-employment forms and successfully pass a background check.

The Arizona Cardinals Football Club is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.

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