Behavioral Health Technician and Driver

New Oakland Family Centers offers top-tier psychiatric care, therapeutic counseling, and educational services to individuals and families. We are committed to providing consistent, compassionate support, responding to each person's needs, and treating everyone with the highest level of respect through active engagement in our communities.

Position Details
Location: Ann Arbor
Schedule: Monday-Friday 8:00 am – 4:30 pm or other full-time equivalent. Additional hours may be available under Transend Transportation.
Reports To: Director of Behavioral Health Technician Team / Behavioral Health Technician Supervisor / Manager of Behavioral Health Technician Team / Clinical Director / Clinical Supervisor / Lead Behavioral Health Technician / Senior Behavioral Health Technician
Compensation: Hourly Employee; $17-$18/hour. Commensurate with experience.

Position Summary
The Behavioral Health Technician and Driver plays a crucial role in the FACE to FACE Partial Hospital Day program by providing direct consumer support, assisting with administrative tasks, and ensuring safe, reliable transportation, all while upholding the mission of New Oakland Family Centers.

Desired Skills

• Strong ability to multitask, self-motivate, and manage time effectively in a fast-paced environment.
• Collaborative mindset with the ability to work effectively within a multidisciplinary team.
• Excellent written and verbal communication skills, ensuring clear and professional interactions.
• Ability to effectively engage diverse populations, including children, adolescents, and adults.

Key Responsibilities

• Uphold professional standards, clinic policies, and foster a positive environment while providing safe transportation, and offering daily consumer support to achieve milieu goals.

• Learn to design and implement efficient routes for consumer transportation by analyzing traffic patterns, client locations, and scheduling requirements to ensure timely and cost-effective services.
• Transport consumers to and from the facility, ensuring compliance with all safety requirements and protocols.
• Co-facilitate group therapy sessions alongside a licensed clinician, engage with clients daily to assist them in achieving milieu goals, and complete documentation per clinic procedures.
• Appropriately handle crisis situations, including CPI-approved physical intervention, CPR if necessary, and pursuit of eloping clients.
• Oversee and participate in meals and snack times with clients while adhering to rotation schedules for milieu supervision and monitoring until clients are under the supervision of a parent or legal guardian.
• Assist with light daily straightening of the milieu to maintain a clean and organized environment, while replenishing supplies as needed to support smooth daily operations.
• Clean bodily fluids (e.g., urine, feces, emesis) while clients are under milieu care to ensure a safe and hygienic environment.
• Maintain professional boundaries, communicate consistently with staff, participate in team meetings, and adapt to a dynamic work environment.
• Assist with coverage to various NOFC locations, as instructed by Behavioral Health Technician leadership team.
• Accept feedback, pursue professional growth, stay current with training, and perform additional duties as needed to support clinic operations.

Working Conditions

• Employees are expected to maintain a professional appearance in alignment with the Employee Handbook and be prepared for active engagement with consumers.
• This role requires extended periods of remaining in a stationary position during HIPAA-compliant in-person sessions and requires the ability to perform physical activities such as bending and reaching. Reasonable accommodations can be provided to enable individuals with disabilities to perform these essential functions as needed.
• The position involves prolonged active listening and verbal communication.
• Proficiency in using computers, phones, and office equipment for documentation and telehealth purposes is necessary. This includes but is not limited to Office 365 and Electronic Medical Record systems.
• This role requires moving within the office or traveling between locations to fulfill job responsibilities. Reasonable accommodation will be considered based on individual needs.

Requirements

• High school diploma or equivalent required. Bachelor’s degree in social work, counseling, psychology or related field preferred.
• Proficiency in data entry and electronic medical records (EMR) systems preferred.
• Must possess a valid Michigan chauffeur’s license with an approved driving record that meets facility and insurance requirements.

Benefits

• Health Care Plan (Medical, Dental & Vision)
• Life Insurance
• Retirement Plan (401k, IRA)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Short Term & Long Term Disability
• Training & Development