Manager, IT Operations

As the Manager, IT Operations, Monitoring and Observability you will lead a team, responsible for the design, implementation, and continuous improvement of monitoring, logging, alerting, and observability practices across our IT infrastructure and applications. This leadership role will ensure end-to-end visibility into system health and performance, enabling proactive incident detection, root cause analysis, and operational excellence.

In this role you will report to the Associate Director, Architecture Enterprise; and work a hybrid work schedule (two days in office, three days from home).

Key Responsibilities:

• Lead and mentor a team of monitoring and observability engineers, fostering a culture of ownership, continuous learning, and collaboration.
• Develop and execute the observability strategy aligned with organizational goals, focusing on metrics, logs, traces, dashboards, and alerting standards.
• Oversee the implementation, scaling, and optimization of observability platforms and tools (e.g., Datadog, Splunk, Prometheus, Grafana, New Relic, ELK).
• Define and enforce best practices for instrumentation, monitoring coverage, SLO/SLA tracking, and anomaly detection.
• Partner with infrastructure, DevOps, application, and incident response teams to ensure seamless integration and full-stack visibility.
• Drive root cause analysis and post-incident reviews to continuously improve monitoring systems and reduce alert fatigue.
• Manage on-call and alerting processes to ensure fast, effective response and reduced mean time to detect (MTTD) and resolve (MTTR).
• Provide insights and reporting on system performance, uptime, capacity, and reliability to stakeholders and senior leadership.
• Evaluate and manage relationships with observability tool vendors and service providers.
• Stay current on emerging trends and technologies in observability and AIOps to inform future enhancements.

Skills and Qualifications:

• Leadership: Proven experience managing technical teams with a focus on monitoring, observability, or site reliability engineering.
• Technical Expertise: Deep knowledge of observability principles, monitoring systems, telemetry pipelines, and operational analytics.
• Strategic Vision: Ability to design and implement a scalable observability roadmap aligned with business and operational goals.
• Incident Response: Experience working within or alongside incident management and SRE practices.
• Tool Proficiency: Hands-on experience with tools such as Prometheus, Grafana, Splunk, Datadog, New Relic, ELK, OpenTelemetry, etc.
• Performance Focus: Expertise in system health monitoring, alerting tuning, and root cause analysis.
• Collaboration: Skilled in cross-functional coordination with DevOps, security, infrastructure, and application teams.
• Project Management: Ability to manage complex, multi-stakeholder observability initiatives.

#LI-Hybrid

Benefits:

A comprehensive benefits package that begins your first day of employment. Additional Information: Wolters Kluwer offers great benefits and programs to help meet your needs and balance your work and personal life, including Medical, Dental, & Vision Plans, 401(k), FSA/HSA, Commuter Benefits, Tuition Assistance Plan, Vacation and Sick Time, and Paid Parental Leave. Full details of our benefits are available - https://www.mywolterskluwerbenefits.com/index.html

Diversity Matters:

Wolters Kluwer strives for an inclusive company culture in which we attract, develop, and retain diverse talent to achieve our strategy. As a global company, having a diverse workforce is of the utmost importance. We've been recognized by employees as a European Diversity Leader in the Financial Times, as one of Forbes America's Best Employers for Diversity in 2022, 2021 and 2020 and as one of Forbes America's Best Employers for Women in 2021, 2020, 2019 and 2018. In 2020, we placed third in the Female Board Index, and were recognized by the European Women on Boards Gender Diversity Index. Wolters Kluwer and all of our subsidiaries, divisions and customer/departments is an Equal Opportunity / Affirmative Action employer

Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process.