IT Operations Manager

About the Position

The IT Operations Manager oversees the organization's IT operations, including service delivery, procurement activities, and the full lifecycle management of IT assets. This integrated role ensures that IT systems remain reliable, purchases are cost-effective, and assets are accurately tracked, maintained, and optimized in accordance with company policies and budgetary controls.

This is a full-time, onsite role based in Secaucus, NJ five (5) days a week.

What You Will Do

• Lead and support IT service desk operations to ensure timely resolution of incidents and requests.
• Develop and enforce operational procedures, SLAs, and performance metrics.
• Oversee system upgrades, patching schedules, and preventive maintenance.
• Ensure business continuity through proper backup and disaster recovery plans
• Lead end-to-end procurement for IT hardware, software, and services.
• Identify and evaluate vendors, negotiate pricing, and manage contract lifecycle.
• Collaborate with finance and legal to align purchases with budgets, policies, and compliance requirements.
• Forecast procurement needs based on lifecycle planning, project demands, and operational growth.
• Develop and manage the IT asset management lifecycle from acquisition to retirement.
• Maintain accurate inventory of hardware, software, licenses, and warranties.
• Track asset allocation, usage, and movement across departments and locations.
• Ensure software license compliance and perform regular audits.
• Optimize asset utilization to reduce waste, improve lifecycle planning, and support budgeting efforts.
• Manage tools or systems for ITAM.
• Ensure all operations, purchases, and asset processes comply with company policies and regulatory standards.
• Support IT audits by providing required procurement and asset documentation.
• Coordinate with InfoSec and data privacy teams on compliance and risk management.

What You Will Need

• 8+ years of relevant IT Operations, Procurement and IT Asset Management experience
• A minimum 3 years of experience leading and mentoring IT talent
• Strong expertise with ServiceNow
• Strong understanding of service delivery, and lifecycle management.
• Familiarity with vendor negotiation, procurement contracts, and financial controls.
• Strong analytical, organizational, and communication skills.
• Excellent communication skills to interact with both technical and non-technical stakeholders
• Prior experience in a leadership or strategic IT Operations role
• A Bachelor's degree is required in Information Technology or related field, advance degree preferred

ZT Systems assesses market data to ensure a competitive compensation package is created for all our employees. The typical base salary for this position is expected to be between $135,000 and $200,000 per year. If hired, the final base salary will be determined on an individual basis taking into consideration experience, skills, knowledge, education and/or certifications.

Base salary is just one component of ZT Systems total rewards philosophy. We take pride in offering a wide range of benefits and perks that appeal to the variety of needs across our diverse employee base. Other rewards may include bonus, paid time off, generous 401k match, tuition reimbursement, wellbeing resources, and more.

We are dedicated to building a diverse, inclusive, and authentic workplace, so if you're excited about this opportunity but your experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.

About ZT Systems

At ZT Systems, you'll get to do work you are proud of alongside smart, passionate people. Every day, there are opportunities to collaborate with the best in the industry to design, build, and deliver impactful solutions to world-class customers. Along the way, you will gain hands-on experience in a face-paced environment that's challenging, rewarding, and career-defining.

A culture built around our values we work hard and think fast. We view challenges as opportunities-to do better, push harder, and be faster than we were the day before. When we fail, we learn from it and move on together. And when we succeed, we use the momentum to go even further. We create value with everything we do, building the foundation of today-and transforming the future of tomorrow.

Join ZT Systems and help us build technology infrastructure that connects the world.

What We Offer

When you join ZT, you'll enjoy a range of world-class, inclusive employee benefits designed to grow with you and our company. From competitive compensation to 401K matching to comprehensive health & wellness programs and tuition reimbursement, ZT Systems offers industry leading benefits packages for eligible employees designed to help you get the most out of life.

ZT Group Int'l. is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. ZT Systems provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.