Strategic Implementation Manager

As a Strategic Implementation Manager, you'll play a critical role in delivering high-impact deployments for private equity (PE)-backed contractor groups and their affiliated operating companies. This role sits at the intersection of implementation, consulting, and relationship management. You will manage the onboarding process across complex organizational structures involving multiple stakeholders, from field operators to C-level executives, ensuring successful go-lives and maximizing customer adoption and satisfaction.

This is a unique opportunity for someone with a background in SaaS implementation, ERP, or accounting systems, and a strong understanding of service and construction workflows, particularly within PE-backed environments.

What you'll do:

• Lead complex implementations across multiple operating companies under PE holding structures and other multi-location strategic accounts.
• Serve as a trusted advisor to field operations and finance stakeholders, translating business processes into optimized BuildOps workflows.
• Manage 8-10 concurrent implementation projects, typically lasting 3-6 months each.
• Collaborate with internal teams to ensure delivery milestones are met and client feedback is incorporated.
• Own stakeholder communication, surfacing blockers, managing expectations, and ensuring alignment across diverse business units and decision-makers.
• Perform data mapping and migration activities, including Excel transformations.
• Contribute to continuous improvement of implementation processes, especially within the Strategic segment, by identifying patterns, gaps, and scalable best practices.
• Where you'll go (and how often):
• We have customers across the US and Canada, so our top candidates will be ready, willing, and able to travel as necessary to assist with our legendary customer implementations.
• Travel targets up to 50% during busy periods throughout the US and Canada.

What we look for:

• 3+ years of B2B SaaS implementation experience, ideally with exposure to complex, multi-entity deployments.
• Industry experience or familiarity with construction, field services, or ERP/accounting platforms.
• Strong understanding of project accounting workflows.
• Comfort engaging with both tactical users and strategic stakeholders.
• Proficiency in Excel and general data migration practices.
• Exceptional written and verbal communication skills; ability to navigate ambiguity, and drive consensus.
• Experience working with private equity stakeholders or enterprise clients is a major plus.

Preferred Tools & Platforms:

• Salesforce, JIRA, GUIDEcx, Slack, Confluence
• Accounting integrations: QuickBooks, Sage, Netsuite
• Familiarity with project tracking and UAT processes

What we offer:

• Negotiable base salary + annual bonus
• A comprehensive benefits package
• Flexible PTO and hybrid work schedules
• Work from home stipend
• Hubs in Los Angeles, Toronto, and Raleigh with hybrid work schedules and lunch provided for in-office days
• Company events like BBQs and team-building activities, both in-person and virtual
• Fast-paced, collaborative, and dynamic work environment
• Opportunities for growth and career advancement
• Chance to work with cutting-edge technology and innovative solutions
• The chance to get in on the ground floor and build something truly groundbreaking for ourselves and our amazing customers

About BuildOps

Join BuildOps, the largest commercial trade platform in the country, as we transform the multi-billion dollar commercial contracting industry!

We're not just talking incremental improvements-we're talking a full-scale revolution, empowering the hardworking heroes who build and maintain the infrastructure that keeps our world running. See why contractors choose Buildops here.

This is your chance to be part of a rocketship. We're fresh off a $1 billion valuation and a $127M Series C funding round (part of over $275M raised to date) led by industry-leading investors like Meritech Capital, BOND, and SE Ventures, backed by Schneider Electric (Reuters, TechCrunch, LA Business Journal) . Our latest investors join our team of industry heavyweights like Next47, former Twitter CEO Dick Costolo, former Salesforce President Gavin Patterson, and Boost Mobile CEO Stephen Stokols. Their investment is fueling our aggressive growth and our commitment to equipping contractors with AI-driven tools to conquer chaos, boost efficiency, skyrocket profitability, and ultimately, deliver exceptional service.

At BuildOps, we're changing the game and doing the best work of our careers. You'll be a key player in a company that's truly making a difference for the backbone of our economy. If you're ready to tackle big challenges, work with a passionate team, and build something extraordinary, BuildOps is the place for you.