Infrastructure Manager

At BBH, Partnership is more than a form of ownership-it's our approach to business and relationships. We know that supporting your professional and personal goals is the best way to help our clients and advance our business. We take that responsibility seriously. With a 200-year legacy and a shared passion for what's next, this is the right place to build a fulfilling career.

We are seeking a dynamic and experienced Client Experience Infrastructure Manager to lead and optimize our end-user technology platforms, with a strong focus on voice and video systems. Experience managing client experience/help desk operations, desktop computing, or email and collaboration tools is required. The ideal candidate will bring a strategic mindset, technical expertise, and a passion for delivering seamless and efficient user experiences across the enterprise.

Responsibilities

Voice & Video Systems Management

• Lead the design, implementation, and support of enterprise voice and video conferencing platforms (e.g., Zoom, Microsoft Teams, Cisco Webex, VoIP systems).
• Ensure high availability, performance, and security of communication systems.
• Collaborate with network and security teams to optimize media traffic and quality.

Client Experience & Support

• Oversee client-facing support operations, ensuring timely and effective resolution of incidents and service requests.
• Implement ITIL best practices and drive continuous improvement in service delivery.
• Monitor user satisfaction and develop strategies to enhance the overall client experience.

Desktop Computing

• Manage the lifecycle of end-user devices including procurement, imaging, deployment, and patching.
• Standardize desktop environments and ensure compliance with security policies.

Email & Collaboration Tools

• Administer and support enterprise collaboration platforms (e.g., Microsoft 365, Google Workspace, Slack).
• Drive adoption of collaboration tools and ensure alignment with business needs.

Leadership & Strategy

• Lead a team of engineers and support specialists, providing mentorship and performance management.
• Develop and manage budgets, vendor relationships, and service contracts.
• Stay current with emerging technologies and recommend innovations to enhance user productivity.

Education and Qualifications

• BS degree in Computer Science, and/or equivalent work experience.
• 6+ years' experience in telecom network design, installation, and maintenance.
• Supervisory experience required.
• Ability to use standard desktop tools effectively, including Microsoft Office and Lotus Notes.
• Knowledge of common desktop communications protocols and applications including terminal emulation and host communication.
• Communication skills.
• Ability to problem solve.

Salary Range

$155,000 - $190,000

BBH's compensation program includes base salary, discretionary bonuses, and profit-sharing. The anticipated base salary range(s) shown above are only for the indicated location(s) and may differ in other locations due to cost of living and labor considerations. Base salaries may vary based on factors such as skill, experience and qualification for the role. BBH's total rewards package recognizes your contributions with more than just a paycheck-providing you with benefits that enhance your experience at BBH from long-term savings, healthcare, and income protection to professional development opportunities and time off, our programs support your overall well-being.

We value diverse experiences. We value diverse experiences and transferrable skillsets. If your career hasn't followed a traditional path, includes alternative experiences, or doesn't meet every qualification or skill listed in the job description, please do go ahead and apply.

About BBH:

Brown Brothers Harriman (BBH) is a premier global financial services firm, known for premium service, specialist expertise, technology solutions and partnership approach to client management. Across Investor Services and Capital Partners, we work with an enviable roster of sophisticated clients who make BBH their first call when they are tackling their hardest challenges. Delivering for our clients and each other energizes us.

We believe that how we do our work is just as important as what we do. We are relentless problem solvers who know our best ideas come from collective debate and development-so we are never possessive about our ideas. Every day we come together as a diverse community of smart and caring people to deliver exceptional service and expert advice-creating success that lasts. No matter where you sit in the organization, everyone is empowered to contribute their ideas. BBHers can pick up the phone and call any colleague, and they are happy to help. Expanding your impact beyond your daily role is part of how we operate as trusted partners to one another.

We believe stability is a competitive advantage, but being stable means having the knowledge, skill, and discipline to evolve, often-pushing the boundaries of innovation. As a private partnership, every investment we make is in the relationships, technologies, products and development we believe are in the long-term interests of our clients and our people. Our long-tenured leaders are experts in their areas and are actively involved in the day-to day business, taking the time to provide guidance and mentoring to build the next generation of BBHers. Because we know, our success begins with yours.

Go to BBH.com to learn more about our rewards and benefits, philanthropy, approach to sustainability or how we support you to thrive personally, physically and financially.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, genetic information, creed, marital status, sexual orientation, gender identity, disability status, protected veteran status, or any other protected status under federal, state or local law.