Account Development Representative

Where we work

Udemy is headquartered in San Francisco with global offices in Australia, India, Ireland, Türkiye, and other US locations. Our robust hybrid work model spans San Francisco, Denver, Ankara, Dublin, Mexico City and Melbourne. This hybrid position requires three days per week in the office at the nearest hub.

About your skills

• Communication: You're an active listener and naturally curious with prospects to understand their pain points, challenges, and needs. You are an effective communicator who articulates the value proposition of Udemy Business. You build rapport and trust with prospects through active listening and clear communication which is critical for successful engagement and conversion.
• Coachability:. You demonstrate a growth mindset by being open to learning and feedback is critical in a constantly evolving sales environment. You adapt quickly to new sales tools, methodologies, and market trends. You embody our value of "Courageously Experimental" when testing different approaches and strategies to find what works best for your process and prospects.
• Time Management: Time management skills are crucial for efficiently prioritizing tasks and allocating time to activities that yield the highest returns, such as prospecting, qualifying leads, and engaging with prospects. You exceed at managing your own calendar, efficiently utilizing your time to complete mission critical tasks. By effectively managing your pipeline and following established processes, you will maximize your productivity and increase your chances of meeting or exceeding sales targets.
• Drive: You strive to set ambitious yet achievable goals and take proactive steps to pursue and exceed them. You demonstrate a strong drive and are motivated by challenges and setbacks, viewing them as opportunities for growth and improvement. You are not afraid to fail when faced with challenges and objections, but view failure as an opportunity to learn and grow.

About this role

As an Account Development Representative, you'll play an integral role in expanding our footprint in the EdTech space to achieve Udemy's mission of becoming the #1 learning organization in the world.

You will be strategizing with your paired Account Executives, reaching out to Fortune 1000 companies, and providing valued insights and stories that showcase Udemy Business's unique value proposition.

With a plethora of innovative sales automation tools at your fingertips, you will become a prospecting master, continually learning new skills that will prepare you for a long and illustrious career in sales (or any path you decide to take). Our most successful team members embody the Udemy values of Always Learning, Individually Humble and Collectively Proud, Results Driven, Earnestly Authentic, and Courageously Experimental, and are hungry to make an impact in driving our business forward.

At Udemy Business, our mission is to help people do whatever comes next, including our employees

What you'll be doing

• Building pipeline across the Americas Enterprise business leveraging multiple sales channels to drive high-impact conversations: phone, email, LinkedIn, and gifting in partnership with our ABM team.
• Becoming a powerful storyteller that clearly and confidently conveys Udemy Business value across our key customers and across leaders who are new to the Udemy brand.
• Leveraging the most in-demand sales tools to drive efficiency, review key metrics and optimize processes (Salesloft, Salesforce, ZoomInfo, LinkedIn Sales Navigator, Qualified, Orum, Gong).
• Collaborating with Account Executive partners to identify key buying signals and to develop a strong action plan to build brand awareness and set meetings.
• Mastering core sales skills: Call effectiveness, time management, territory planning and execution, sales tools and digital strategy.
• Embracing the opportunity to enhance Udemy's inclusive culture by championing yourself and the wins of others in a hybrid environment.

What you'll have

• While this work is based more on the skills a person has than what they have done, we think a typical profile could include the following:
• Strong experience in a customer-facing role and an interest in a future career in sales
• Experience with 1+ year of lead qualification, business development or similar skills and a track record of success
• Excellent written and verbal communication skills
• Outstanding organizational and time-management skills
• A growth mindset that is recognizable by your peers