Assistant Director-Elrc 18

PHMC is proud to be a leader in public health. PHMC requires that all employees have received the first Covid-19 vaccination dose by the first day of employment.

Job Description:

The Early Learning Resource Center (ELRC) 18 Assistant Director supports the ELRC Director in achieving client-centered services, while meeting the deliverables of the ELRC as a centralized resource hub for families of young children in Philadelphia. The ELRC 18 Assistant Director primarily oversees the Family Services Team, including the Hearings and Appeals team, and Resource and Referral team. This position works with the Provider Services Manager to implement, monitor, and continually improve cross-team functions to reduce siloed service experiences of clients (providers and families). The ELRC 18 Assistant Director oversees analysis of performance metrics and strategic program responses to ensure ELRC staff support families in a clear, consistent, and predictable manner. The role facilitates and participates in reciprocal stakeholder engagement to understand client experience. The ELRC 18 Assistant Director directs the Family Services Manager in maintaining efficient workflow, in protocol refinement, and operations monitoring. This position reports to the ELRC Director and is responsible for daily oversight of ELRC operations in the Director's absence.

Responsibilities:

• Develop and maintain strategic stakeholder partnerships to ensure ELRC Family Services are client and community centered, improved by reported experiences, and coordinated within Philadelphia service networks.
• Act as a senior representative of the ELRC at community events, work-groups, funder meetings, and internal (PHMC and ELRC) meetings.
• Serve as a point of contact for inquiries about ELRC family programs and initiatives, respond to inquiries, and collaborate with other departments and agencies.
• Oversee Family Services Team compliance functions that ensure ELRC staff and facilities are compliant with contract standards.
• Assist ELRC Director in developing and implementing departmental plans and goals, coordinating daily operations, overseeing staff, managing budgets, and ensuring compliance with regulations.
• Monitor and evaluate the effectiveness of department functions through gathering data and feedback to inform program improvements.
• Utilize the OCDEL Monitoring Report to create and monitor Family Services Team management reports to demonstrate that ELRC is meeting key OCDEL deliverables.
• Guide the Family Services Manager in the creation and execution of activities and initiatives that meet the needs of clients, considering individual preferences and interests.
• Work with other PHMC departments, ELRC teams, and external organizations to ensure a coordinated and effective service delivery system.
• Support the Family Services Team in regular workflow analysis, training assessment, and identification of resources to leverage technology and integrated solutions.
• Assist with the development and administration of the ELRC administrative program budget, including review/monitoring of fiscal functions in PELICAN KTQ.
• Meet regularly with the ELRC Management Team (ELRC Director, Family Services Manager, Provider Services Manager, STARS Manager) to review performance metrics, strategic community engagement, and staff development.
• Provide direct supervision and guidance to the Family Services Manager, Hearings and Appeals Specialists, and Administrative Assistant.
• Prepare regular reports, presentations, and other documents to communicate information to stakeholders.
• Perform related duties as required.

Skills:

• Ability to build effective working partnerships with diverse stakeholders.
• Extensive knowledge of the methods, principles, and practices of management, including planning, controlling, and the discipline to organize and carry out assignments in an independent manner.
• Ability to facilitate the coordination of multiple tasks and manage a variety of projects simultaneously.
• Ability to foster team building and to work effectively as part of a team.
• Ability to develop priorities and timelines for assigned work.
• Ability to create timely and accurate reports and recommendations.
• Ability to communicate effectively and work productively with colleagues, government agencies, service providers, program participants, and other human services organizations in a positive, pleasant, professional, and productive manner in writing, by telephone, and in personal contacts
• Extensive knowledge of personal computer and networked systems and their use and applications for data base management, tracking and reporting in a human services or similar environment.

Experience:

• 5-10 years of supervisory and project management experience.
• Experience in welfare, early childhood, or subsidized services systems preferred.

Education Requirement:

Advanced Degree in Business Administration, Early Childhood Education, Social Work, Public Administration, or related field.

Organizational Relationships:

The position is full time, 100% FTE, and reports to the ELRC Director. The position operates from PHMC's main offices at 1500 Market St, Philadelphia, PA though this position requires occasional travel throughout Philadelphia program sites to support and monitor program operations.

Salary Grade: 22

PHMC is and EOE and an E- Verify Employer