OB Clinical Operations Manager (.8 Fte)

Purpose

The OB Program Operations Manager leads, directs, and supports the operations of the Obstetrics Department including the family medicine with obstetrics and the midwifery programs under the leadership of the Director of Clinical Operations. The OB Program Operations Manager is responsible for operational oversight of the OB departments and services and works closely with the Midwifery Co-SMDs and other medical center leaders to assure implementation of clinical, ancillary, and business services at each clinical site in a way that meets or exceeds standards while providing an excellent patient experience across all service

Neighborcare Health offers a robust benefit package: Medical, Dental & Vision Insurance, 18+ days of Paid Time Off, 9-Paid Holidays, Retirement with Matching, Life & AD&D, Pet Insurance, Employee Assistance Program, & More! This position is eligible for the Staff Referral Program.

In this position you will:

Collaboration

• Collaborate with the senior leadership and site medical directors and other clinical leaders to ensure effective communication with OB teams to align operations and implement and monitor interdisciplinary change initiatives, workflow, quality, and process improvements.
• Assure adequate OB program staffing levels to meet patient needs in partnership with Nursing Supervisor (OBRN Lead), FMOB Lead and CO-SMDs
• Partners with OB Clinical Leaders to assure that the delivery of OB patient care meets or exceeds clinical quality and safety standards.
• Collaborates with Clinic Administrators to support staff, scheduling, and payroll.
• Designs and facilitates team meetings with a variety of OB team members as participants.
• Collaborates and coordinates with Swedish Hospital Obstetric department leaders and other community partners as appropriate

Leadership

• Ensures OB clinic teams are effectively assessing, planning, implementing, and evaluating services.
• Supports the resolution of OB service/care issues, including patient complaints, as they occur within assigned area.
• Facilitates financial stewardship: manage within resources allocated. In collaboration with colleagues, make operational adjustments as needed to meet financial targets.
• Trains and supports staff in delivering a consistent customer experience.
• Participates in OB staff selection, training, and development, when appropriate.
• Assures a safe, productive, and supportive work environment for all staff in alignment with Neighborcare mission and core values within the OB Department.
• Provides direct supervision, hire, train, and orient the Perinatal Coordinators.
• Addresses programmatic safety or performance issues, develops improvement plans and coordinates with OB Program Leaders and/or the HR Team as needed.
• Develops and implements program specific strategic goals and key performance indicators in alignment with Organizational strategic initiatives

Administrative

• Manages the daily operations of OB Program and services within Neighborcare Health to assure optimal delivery of safe, accessible care and service.
• Track and communicate program access and financial data regularly.
• Supports, facilitates, and coordinates workflow of OB team members across medical, nursing, technical, ancillary and office staff.
• Implements complex changes and improvements associated with access management, clinical quality, safety standards and service excellence for OB services at Neighborcare.
• Participates in NeighborCare leadership meetings and leadership development activities.
• Supports a culture of excellent service and communication that positively influences staff engagement.

Key Skills, Knowledge, and Abilities:

Required for this job:

• Ability to meet and comply with HIPAA/Confidentiality policies and procedures and to handle confidential and sensitive patient and staff information
• Ability to work with individuals of varying ethnicities, socio-economic levels, cultures, and sexual orientations
• Ability to develop collaborative working relationships that foster a positive working environment with an emphasis on teamwork
• Demonstrated ability to recruit, mentor, develop and engage staff, monitor performance standards, deliver results, and hold staff accountable
• Demonstrated ability to manage multiple tasks simultaneously
• Able to prioritize and effectively anticipate and respond to issues as they arise
• Fiscal management skills
• Ability to develop solutions and manage expectations
• Ability to facilitate and present at meetings
• Attention to detail
• Conflict management
• Demonstrated knowledge of Trauma Informed Care (TIC)

Preferred for this job:

• Familiarity with OB terminology
• Experience with Epic
• Experience with insurance providers and billing

Required qualifications:

• BS/BA, MHA, MBA, or other advanced degree in relevant area
• Minimum two (2) years' experience with Obstetrics service line/department
• Three (3) years of management or supervisory experience in a clinical ambulatory environment

Preferred qualifications:

• Five (5) years of increasingly responsible experience in a primary care, hospital, and/or home care setting
• FQHC experience

Our Mission

The mission of Neighborcare Health is to provide comprehensive health care to families and individuals who have difficulty accessing care; respond with sensitivity to the needs of our culturally diverse patients; and advocate and work with others to improve the overall health status of the communities we serve.

About our Service Commitments

Our service commitments were created by staff members, leaders, board members and patients. We use these as a guide and expectation for how we treat our patients and each other. You may learn more about our service commitments here, https://neighborcare.org/about-us/service-commitments/

• Serving patients
• Serving each other
• A warm welcome
• Caring
• Respect
• Working together
• Trusting Relationship

About us

For 50 years, Neighborcare Health has been caring for our neighbors with essential medical and dental care, counseling, outreach, health education and more in Seattle, Vashon, and our newest dental clinic in Olympia! Our purpose is to improve health by engaging, educating, and empowering people in the communities we serve. We are looking to hire the best talent to support our culturally diverse workplace and community.

Compensation

• The target wage range is $41.17 per hour to $49.43 per hour
• Final offers are individually based on various factors, including skill set, years of experience, location, qualifications, work schedule and other job-related reasons.

Union: No

Full job description will be provided during the interview process.