Resource Counselor II

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Resource Counselor II

101 Truman Medical Center

Job Location

University Health Truman Medical Center

Kansas City, Missouri

Department

Financial Counseling Center UHTMC

Position Type

Full time

Work Schedule

varied

Hours Per Week

40

Job Description

Join Our Team as a Patient Financial Advocate!

Helping patients, solving problems, and making a real impact every day.

Are you the kind of person who loves solving puzzles, connecting with people, and making someone's day a little better? We're looking for a friendly, detail-loving, multitasking superstar to be the first face (or voice!) our patients interact with when they need help with billing, insurance, or financial assistance.

As a Resource Counselor, you'll be the bridge between patients and the healthcare system-helping them navigate the world of insurance, hospital billing, and financial aid with compassion and clarity.

What You'll Do:

Be a problem solver. Use your brainpower, tools, and systems to figure out what patients need and how we can help.

Communicate like a pro. Whether it's at the front desk, bedside, on the phone, or online-you'll explain benefits, answer questions, and guide patients with patience and empathy.

Handle the details. From gathering info and updating records to making account adjustments and processing financial aid applications-you're the kind of person who dots every "i" and crosses every "t."

Be a team player. Support your coworkers, help train new staff, and jump in when someone needs a hand.

Make an impact. Every patient interaction is a chance to reduce stress, bring clarity, and make the healthcare experience better.

Must-Haves:

• High school diploma or GED

• At least 6 months of customer service experience

• Great communication skills (written+ verbal)

• Comfortable using Outlook, Word, and navigating computer systems

• Detail-oriented and organized

• Able to juggle multiple tasks without dropping the ball

• Empathetic, emotionally intelligent, and calm under pressure

• Math skills (yes, basic arithmetic counts!)

Bonus Points (Nice-to-Haves):

• Know your way around medical lingo? That's a plus!

• Experience in Patient Access, Billing, or Financial Counseling = gold star

• Excel basics? Even better.

• Bilingual? We'd love to have you!

Why You'll Love It Here:

• You get to make a difference in real people's lives-every single day.

• You'll learn and grow with a supportive, fun, and mission-driven team.

• It's never boring. Each patient, each case, each day brings something new.

If you're organized, compassionate, and ready to jump into a role where your people skills and smarts will shine-we'd love to meet you!