Director Of Digital Automation

Summary

A Director of Digital Automation is a senior-level executive responsible for overseeing the organization's digital infrastructure and services within the Office of the CDIO. This role oversees IT digital application development and support to ensure technology investments align with business objectives. The Director of Digital Automation focuses on ensuring that the organization performs optimally by leveraging next generation digital enablers. This role requires extensive experience in managing application development and process automation teams. The ideal candidate must be proactive and adaptable, ensuring minimal disruption to IT business operations. Flexibility and a strong sense of urgency and ability to multi-task are essential for success in this position.

This role involves leading the digital strategy, managing digital platform operations, and ensuring that digital initiatives align with business objectives and improves user experience.

Minimum Qualifications

Bachelor's or master's degree in business administration, Information Technology, or a related field. 8+ years of experience in application development and service automation with at least 5 years in a leadership role. Strong expertise with application development methodologies that drive speed-to- value solutions and extensive experience in identifying service automation opportunities to drive efficiency throughout the organization. Proven experience in IT vendor management, procurement, and contract negotiations. Excellent analytical, strategic planning, and decision-making skills. Strong project and program management experience. Strong collaboration, communication, leadership, and strong stakeholder management abilities.

Technical Skills

• Knowledge of software development methodologies (Agile, Scrum) with exceptional expertise in DevOps practices, including continuous integration and deployment.

• 10+ years of experience in application development and service automation.

• Minimum of 8 years managing an enterprise application development team. Managing a portfolio of healthcare applications with complex system integration.

• Minimum of 8 years of experience managing IT operations budget, vendor relationships including contracts and vendor SLAs.

• Extensive experience deploying robotic process automation (RPA) and AI automation platforms.

• Track record of developing UX/UI interfaces to improve user experience and efficiency.

Expected Behaviors and Competencies

• Solicits information on company direction and goals, and on the industry's competitive environment, to determine how their function can add value for the organization and for customers.

• Makes decisions and recommendations regarding digital initiatives that clearly link to the organization's strategy and financial goals.

• Demonstrates awareness by providing clear explanations for actions taken relative to customer requirements, organizational needs, and industry trends.

• Identifies and acts upon opportunities for continuous digital automation as well as transformational change leveraging AI technologies.

• Focuses on user's digital experience and business outcomes.

• Defines and manages software development team to performance standards in terms of speed-to-value and project delivery.

• Is resourceful and takes calculated risks to achieve results; works in collaboration with others to achieve goals despite barriers or difficulties.

• Incorporates into the digital transformation business priorities, strategies, emerging technologies and economic viability.

Key Responsibilities & Accountabilities

• Develop and implement digital tools that drive operational efficiency.

• Establishes enterprise technology standards and best practices for application development, technology integration and AI automation.

• Align business stakeholder's needs with digital transformation initiatives and innovation strategies.

• Lead process improvement initiatives to increase operational efficiency.

• Excellent oral, written and interpersonal communication skills, including the ability to explain technology adoption and digital automation in business terms, establish rapport and persuade others.

• Broad knowledge of current and emerging healthcare technologies, technology direction, and strategic alignment to business needs, including the ability to differentiate between a relevant trend and hype.

Stakeholder Engagement & Leadership

• Act as a strategic advisor to the CDIO on digital transformation and the integration of AI to optimize next-best-action.

• Lead and mentor application development team and automation team, fostering a culture of efficiency and accountability.

• Extensive people management experience. Building and leading high-performing application development team and automation team, fostering a culture of continuous improvement.

Concord Hospital is an Equal Employment Opportunity employer. It is our policy to provide equal opportunity to all employees and applicants and to prohibit any discrimination because of race, color, religion, sex, sexual orientation, gender, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status.

Know Your Rights: Workplace Discrimination is Illegal

Applicants to and employees of this company are protected under federal law from discrimination on several bases. Follow the link above to find out more.

If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, you may contact Human Resources at 603-230-7269.

Physical and Work Environment Requirements

The physical demands and characteristics of the work environment described here are representative of those that will be encountered by an employee to successfully perform the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The Dictionary of Occupational Titles Material Handling Classification is LIGHT. The employee must regularly lift, carry or push/pull less than 10 pounds, frequently lift, carry or push/pull up to 10 pounds, and occasionally lift, carry or push/pull up to 20 pounds.

While performing the duties of this job, the employee is regularly required to speak. The employee is frequently required to do fine motor, do repetitive motion, hear, reach, and sit. The employee is occasionally required to bend, climb, kneel, squat, stand, and walk.

Specific vision abilities required by this job include color vision, depth perception, far vision, near vision, and peripheral vision.

The noise level in the work environment is usually moderate.