Clinic Manager - Primary Care

Pay Range:$53.65 - $75.27

SEARHC is a non-profit health consortium which serves the health interests of the residents of Southeast Alaska. We see our employees as our strongest assets. It is our priority to further their development and our organization by aiding in their professional advancement.

Working at SEARHC is more than a job, it's a fulfilling career. We offer generous benefits, including retirement, paid time off, paid parental leave, health, dental, and vision benefits, life insurance and long and short-term disability, and more.

Key Essential Functions and Accountabilities of the Job

• Directs administrative and professional staff in the planning, development, and implementation of day-to-day clinic operations; develops administrative policies and procedures that enhance the ability of staff to optimally perform their duties; facilitates the development of a local management team that meets on a regular basis; and ensures appropriate communication with staff at all levels.

• Functions as the clinic liaison with patients, other SEARHC departments, private health providers, Native agencies, Tribal governing bodies, city governments, and other appropriate community agencies. Addresses patient and other consumer concerns; incorporates customer feedback into the development of clinic policies and procedures and planning; and coordinates with local Medical Lead and Director of Primary Care to incorporate feedback on clinical services into health care planning.

• Implements and monitors objectives consistent with the SEARHC Strategic Health Plan, Key Performance Indicators, Population Health, HRSA, and The Joint Commission. Utilizes continuous quality improvement tools to address operational issues and adherence to regulatory and accreditation standards. Participates or leads quality improvement initiatives.

• Optimizes personnel and financial resources, prepares the annual budget for the clinic in collaboration with the Director of Primary Care and ensures efficient delivery of health care services within allotted expense budget.

• Facilitates staff development through the proactive identification of training needs, coordinates participation in appropriate Consortium wide training opportunities, identifies and addresses unmet needs through the identification of outside resources or the development and implementation of appropriate activities.

• Ensures adequate staffing levels and patient access targets are met.

• Other duties as assigned.

Supervisory Responsibilities

• Provides direct or indirect oversight of all functions and programs

Additional Details:

Education, Certifications, and Licenses Required

• Bachelor's Degree in health care administration, public health, nursing, or similar field that provides the skills and knowledge base for clinic administration and organization.

• Master's Degree preferred.

• Certification through the Medical Group Management Association or similar organization is preferred.

• Clinical Competency required within 3 months of hire and every three years

• Manager Competency required within 3 months of hire and every three years

Experience Required

• A minimum of 5 years of experience in clinic management or other health care administration is required with a bachelor's or 3 years with a Masters. This experience should include the supervision of professional staff and financial management (includes budget preparation and management).

Knowledge of

• In-depth knowledge of clinic practice management including staffing and clinic organization, scheduling, and patient flow.

• Working knowledge of the revenue cycle, facilities management, and other infrastructure areas impacting the clinic.

• Knowledge of TJC, HRSA, CMS, HIPAA, and/or other governing body regulations.

• Knowledge of liability and risk management principles.

Skills in

• Administrative, supervisory, and organizational skills.

• Strong oral and written communication skills.

• Interpersonal skills including cultural sensitivity.

Ability to

• Ability to mediate and resolve conflict.

• Ability to provide leadership and foster collaboration.

• Ability to recruit and retain qualified staff.

Travel Required

• Travel is required as needed.

• On the island, travel is by car. Travel is also by jet, small aircraft, and ferry.

Position Information:

Work Shift:Exempt

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!