Education Success Partner - Account Manager

Title: Education Success Partner- Account Manager

Payroll Title: Education Success Partner

Division: Education K12 Sales

Status: Full-Time Exempt

Reports To: Manager, Client Success

Location: Remote- Anywhere in the Delaware, Maryland, or Virginia areas

Compensation: Anticipated compensation for this role includes a base of $65-75k* plus variable pay up to $15k.

At FranklinCovey Education, we believe every child has the potential to lead-and every educator deserves the tools to help them get there. Through our flagship solution, Leader in Me, we support thousands of K-12 schools around the world in building a culture of leadership, character, and academic growth. If you're passionate about helping others succeed, and you thrive in collaborative, mission-driven environments - this could be your calling.

Job Summary

As an Education Success Partner (ESP), you will be the trusted strategic advisor to a portfolio of K-12 schools implementing the Leader in Me framework. Think of yourself as an account manager, relationship builder, and thought partner- all rolled into one. Your job is to ensure schools get lasting impact from our partnership by helping them stay on track, deepen implementation, and realize their vision for students and staff.

You'll work closely with Franklin Covey client coaches and account executives to align products and services with school goals, while leading client relationships and driving success metrics like renewal rate, retention revenue growth, and school outcomes. This role is perfect for someone who is naturally curious, thrives on solving meaningful problems, and isn't afraid to roll up their sleeves to make a difference.

Essential Job Functions

Manage a Portfolio of School Partners

• Drive Outcomes, Retention, and Revenue Expansion
• Serve as the primary point of contact for each school-leading strategic check-ins, planning sessions, and renewal conversations.
• Build and maintain success plans that reflect school goals, usage of FranklinCovey services, and key implementation milestones.
• Monitor client health indicators and proactively identify roadblocks or risks, and work with your internal team to address them quickly.\
• Forecast renewal likelihood and help prepare accounts for long-term success.
• Connect client progress to measurable impact-both culturally and academically.

Collaborate Cross-Functionally

• Partner with FranklinCovey Coaches to align delivery and consulting with school priorities.
• Work with Account Executives to develop growth strategies, craft proposals, and coordinate renewal timing.
• Work with funding team internally to identify funding opportunities and positiong with existing schools.
• Communicate clearly across teams to ensure everyone is aligned and driving toward shared goals.
• Partner with product teams to provide feedback and ensure client voice is elevated.

Fuel a Culture of Leadership and Learning

• Represent FranklinCovey values and live the principles of The 7 Habits of Highly Effective People.
• Attend internal team meetings, regional events, and symposiums that elevate your growth and client experience.
• Contribute ideas, energy, and enthusiasm to a team that values excellence, trust, and collaboration.

We're looking for someone who is...

• Curious and Driven- You ask great questions, seek to understand deeply, and continuously learn.
• A Problem-Solver- You can connect the dots, remove roadblocks, and help people move from stuck to successful.
• Resilient- You handle change and challenge with optimism, focus, and follow-through.
• Goal-Oriented- You know how to manage your time, your business, and your outcomes without constant supervision.
• Team-Minded- You build trust quickly, communicate clearly, and care about shared success.

Basic Qualifications

This position requires ONE of the two qualifications below:

• 3+ years of experience in a K12 Educator role (e.g. teacher, coach, school leader, administrator, or equivalent); or
• 3+ years in client-facing roles that included responsibilities involving account management, customer success, implmentation, consulting, r equivalent.

Preferred Skills & Experience

• Comfort working with data, managing projects, and using CRM platforms (Salesforce preferred)
• Excellent written and verbal communication skills
• Familiarity with district-level initiatives and education funding
• Ability to forecast renewals and report on account health

Benefits include medical, dental, and vision insurance, 401(k), employee stock purchasing program, PTO, paid holidays, and more. Please visit franklincoveybenefits.com for details.

• Actual offer may be outside of this range and will be determined by education, experience, knowledge, skills, and abilities, as well as geographic location, internal equity and alignment with market data.

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