Customer Service Representative - Customer Order Management Coordinator

Join a fast-paced, customer-focused team where your communication skills and problem-solving abilities make a direct impact. As a Customer Service Representative at Pretium Packaging, you’ll play a vital role in supporting key accounts, coordinating with production teams, and ensuring customer satisfaction from order to delivery. If you thrive in a manufacturing environment and enjoy being at the center of cross-functional collaboration, we want to hear from you!

Company Overview

Pretium Packaging, founded in 1992, is a leading supplier of injection-blow molded plastic containers, renowned for our commitment to superior quality, value, and customer service. With 16 manufacturing facilities across North America, we provide innovative packaging solutions that meet the diverse needs of brand owners in the United States and Canada.

WHAT YOU’LL BE RESPONSIBLE FOR:

Provide support and service for all current and prospective customer issues. Coordinate all related matters regarding bids, samples, orders, inquiries, and other sales-related activities. The incumbent may or may not perform all of the duties listed below, depending on the specific plant or corporate office supported.

WHAT YOU’LL BE DOING:

• Receives and processes customer inquiries and requests in a timely manner regarding product selection, order placement, pricing, freight quotes, samples, product literature, and complaints.
• Supports Account Managers by providing customer information and maintaining open lines of communication necessary to meet customer needs and grow business.
• Follows all requirements when entering orders and customer information into IQMS to ensure accurate and useful data for each customer, order, and product.
• Assembles and processes customer data, including credit applications, references, labels, delivery instructions, and other special requests.
• Initiates communication with existing and potential customers to determine purchasing requirements for company products.
• Communicates price changes to customers and confirms acceptance of new pricing.
• Maintains open communication with customers regarding lead times, promise dates, label requirements, shipping, and updates status as needed.
• Initiates the support issue process, including requests for additional information, return authorizations, communication of status updates, credit memo requests, and entry of all required information into IQMS.
• Prioritizes incoming phone calls and email responses.
• Coordinates internal activities with production and shipping departments.
• Coordinates external activities such as color matches, labels, and liner requirements.
• Monitors production schedules and inventory levels to ensure accurate communication with customers.
• Assists in scheduling conference calls or customer site visits as needed.
• Performs other related duties and special projects as assigned.
• Follows all departmental and company safety rules and procedures

WHAT YOU’LL NEED:

Education:
Requires knowledge of administrative practices, a variety of office procedures, and operation of office equipment such as personal computers and software applications. Equivalent to a high school education with additional specialized training. Knowledge of financial and general business practices is preferred.

Experience:
Requires at least 2 years of customer service experience in a manufacturing environment, including the use of a personal computer, to develop the skills necessary for this position.

Skills and Abilities (Representative but not all-inclusive):

• Language: Ability to read, write, and communicate in English at an intermediate level.
• Mathematics: Ability to perform basic arithmetic operations (addition, subtraction, multiplication, and division).
• Reasoning: Ability to follow written, verbal, or diagrammed instructions and solve problems involving several concrete variables in standardized situations.
• Computer Skills: Proficiency at an intermediate level.

 

 

Equal Opportunity Employer:

Pretium Packaging is committed to creating a diverse environment and is proud to be an equal opportunity employer. Disability/Veteran