Customer Service Representative
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Job Description
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Opportunity for advancement
- Paid time off
- Vision insurance
Customer Service Representative (CSR)
Paul Davis Restoration of Southeast St. Louis
Compensation: $17-$21/hour (based on experience)
Employment Type: Full-Time
Job Summary:
Paul Davis Restoration of Southeast St. Louis is seeking a Customer Service Representative (CSR) to join our team. This role supports customers and internal teams in a fast-paced environment by coordinating restoration services, handling inbound communication, and ensuring accurate documentation. The ideal candidate is detail-oriented, customer-focused, and thrives in a dynamic setting.
Responsibilities:
Serve as the first point of contact for customers via phone and email
Coordinate job intake, dispatch, and ongoing communication
Collect, review, and manage job documentation for accuracy and completeness
Provide support to emergency mitigation teams
Track job progress and follow up on outstanding items
Assist with administrative tasks and team projects
Maintain a positive and empathetic approach in all customer interactions
Requirements:
High school diploma or equivalent
Strong communication and interpersonal skills
Highly organized with attention to detail
Able to prioritize tasks and meet deadlines in a fast-paced environment
Problem-solver with a positive attitude
Comfortable working independently with minimal supervision
Benefits:
Competitive hourly pay ($17-$21/hour, depending on experience)
Opportunities for growth within a nationally respected company
Supportive and team-oriented work environment
Make a real impact by helping people recover from disasters
About Paul Davis:
Paul Davis is a trusted leader in the property damage restoration industry, with locations across the U.S. and Canada. We don't just rebuild homes and businesses-we restore peace of mind. Join a company that values service, compassion, and leadership.
Automate your job search with Sonara.
Submit 10x as many applications with less effort than one manual application.