Officetrax Application Administrator
Automate your job search with Sonara.
Submit 10x as many applications with less effort than one manual application.1
Reclaim your time by letting our AI handle the grunt work of job searching.
We continuously scan millions of openings to find your top matches.
Job Description
Job Description
The Officetrax Application Administrator at AAP is an expert user of Facility Maintenance Management Software Solutions, such as OfficeTrax. This role is crucial in supporting all internal users, ensuring efficient knowledge sharing across business units, and providing top-notch user support.
Responsibilities
User Support: Maintain a consistent presence in the team inbox, evaluating and prioritizing incoming support requests to determine urgency and resource assignment.
Technical Knowledge: Serve as the technical subject matter expert for administering OfficeTrax, including configuration, integrations, and customizations.
Vendor Coordination: Work with application vendor support team to submit, track, and close support requests, ensuring timely resolution of complex issues.
Training and Documentation: Build training materials and SOPs for troubleshooting and enhancements, and train users as needed.
System Monitoring: Maintain system and data integrity through regular monitoring and testing.
Implementation and Upgrades: Manage implementation, testing, design, and training for new developments and upgrades in the system.
Integration Management: Lead integration management, including requirements gathering, design and maintenance.
Data Quality: Monitor data quality across systems and perform data integrity exercises as needed.
Collaboration: Manage relationships between internal IT and business users to ensure effective configuration, maintenance, and testing of applications.
Backup Support: Provide backup system support for real estate project and lease administration system (Lucernex).
Skills
Technical Proficiency:
Good working knowledge of Microsoft desktop suite, especially Excel.
Familiarity with XML for data formatting, integration, or troubleshooting purposes.
Power BI experience is a plus.
Communication: Excellent communication skills, with the ability to partner across business units and at all levels of the organization.
Problem-Solving: Ability to learn on the job, evaluate information, and apply it to complex problems to provide the best solutions.
Organization: Strong organizational skills to manage multiple priorities with changing deadlines.
Qualifications and Experience:
Bachelor's degree or 5+ years' experience in computer or business-related discipline.
3 years' experience with a Facilities Maintenance Management system, or other Software-as-a-Service tools highly desired.
Understanding of databases and data management highly desired
#LI-EM1
California Residents click below for Privacy Notice:
Automate your job search with Sonara.
Submit 10x as many applications with less effort than one manual application.