Service Director - Friendship Of Forest City

JOIN A WINNING TEAM! At Friendship Automotive, our customers are friends and our Team Members are family. Friendship is located in 5 states, 9 cities and has 21 locations with lots of opportunity for growth. Voted Automotive News BEST DEALERSHIPS TO WORK FOR 12 years and counting! Come develop your career with an award-winning, customer focused automotive group.

We're looking for a SERVICE DIRECTOR to join our team at FRIENDSHIP AUTOMOTIVE!

What You'll Do:

• Hire, effectively train, and supervise all service department personnel
• Enforce safety requirements
• Work closely with the Fixed Operations Director
• Create and exceed objectives for the department, to include an annual operating budget and marketing plan
• Maintain high Customer Service Index (CSI) rating by handling customer complaints immediately and appropriately
• Match customer requirements and concerns to various service options
• Ensure the customer remains informed and updated throughout the service process
• Maintain customer follow up system to encourage repeat and referral business
• Comply with the federal, state, and local regulations for the department
• Continue education of new products, features, and accessories
• Demonstrate positive attitude consistent with Friendship culture

What You'll Bring:

• 3-years related automotive dealership experience
• Flexibility and composure in a fast-paced environment
• A focus on providing excellent customer service
• The desire to build and support a top performing team
• Excellent communication and relationship building skills
• An ability to work well in process-driven environments
• Organized and detail-oriented mindset

Compensation and Benefits:

• Your compensation will be driven through an aggressive commission structure and will also offer guaranteed income.
• Your benefits package will include medical, dental, vision, life, and disability insurances, paid time off, company holidays, 401(k), and various wellness reimbursements.