Customer Service Agent
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Job Description
Your professional transformation starts here
Are you full of great ideas? Do you dream of building a greener future as part of a company that values your skills and opinions? Are you looking for a flexible employer that will give you the opportunity to grow within the company?
This job is for you!
Sanimax is looking for a Customer Service Agent at our DeForest site!
The agent is responsible for answering incoming customer calls and providing support to customer inquiries and orders. This position requires collaboration with various departments, in order to ensure excellent service to internal and external customers.
Why join Sanimax?
- Competitive Compensation
- Hybrid work structure for better work-life balance
- Matching 401(k) up to 5%
- Green company with over 80 years of industry leadership and stability
- Predictable work schedule
Responsibilities
- Manage incoming calls on the multi-line telephone system and make outbound calls as needed.
- Enter customer orders accurately and manage customer accounts including updates, closures, and maintenance of key information.
- Follow up with customers to confirm appointments, ensure service completion, and address service-related concerns or improvements.
- Assess customer feedback and information to offer recommendations for equipment or service enhancements.
- Complete administrative tasks such as data entry and documentation related to customer service
- Represent the company professionally and work toward achieving departmental performance goals
Requirements and skills
- A minimum of 2 years of experience in customer service
- Ability to multitask and manage time effectively
- A high school diploma is required
- Experience with Microsoft Office Suite
- Excellent oral and written communication
- Strong sense of customer service
Give meaning to your career and help us make a difference: become a transformation champion!
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Thank you for your interest in joining our team. Please note that we will only contact those whose applications are being considered.
At Sanimax, we see strength in diversity, and we are proud to be an equal opportunity employer
Automate your job search with Sonara.
Submit 10x as many applications with less effort than one manual application.