Pool Attendant

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Position Title: Pool Attendant

Department: Hotel Operations

Grade: H

Division: Hotel

Level: Individual Contributor - 9

License: III - Commission

FLSA Classification: Hourly

Reports To: Hotel Operations Supervisor

Supervises: No

Effective Date: 3/26/13

Revision Date: 3/10/15, 2/9/16

Position Summary:

This position is responsible for monitoring the pool facility area, assisting guests that are using the facility and ensuring positive and friendly guest relations.

Primary Duties and Responsibilities: includes but not limited to:

• Greets guests in a warm and sincere manner
• Monitors the pool area and enforces the rules and regulations
• Sets-up and organizes the pool deck furniture and equipment
• Issues and collects pool towels and maintains towel inventory
• Provides detailed information about Mohegan Sun, its property and the surrounding area to the guests
• Responsible for maintaining the cleanliness of the entire pool area, including the restrooms

Secondary Duties and Responsibilities:

• Contacts Security immediately during emergency situations
• Assists the Food and Beverage staff, as needed
• Assists the Spa staff, as needed

Minimum Education and Qualifications:

• High School Diploma or equivalent
• One year of experience in a front line guest service position
• Must be able to effectively communicate in English

Competencies: Incumbent will master the following competencies while in this position:

• Good written and verbal communication skills
• Strong organizational and multi-tasking skills
• Knowledge of pool rules and regulations
• Extensive knowledge of the property and local areas and destinations
• Possesses a high level of maturity to deal with the most discriminating guest requests and requirements

Training Requirements:

• Knowledge of systems used by Hotel Operations
• Must obtain and maintain CPR certification

Physical Demands and Work Environment:

• Must be able to stand, walk, reach, bend or sit for extended periods of time
• Must be able to lift up to 50 lbs.
• Must be able to work various shifts and flexible hours

This is not necessarily an exhaustive list of all responsibilities, requirements or working conditions associated with this job. Mohegan Sun reserves the right to make changes to the above job description whenever necessary.

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Work Shift:

Regular

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Mohegan Sun practices Native American Preference in hiring. "Native American" means an individual who is a duly enrolled member of the Mohegan Tribe or any group of Native Americans recognized by the Mohegan Tribe, The United States of America, or the State of Connecticut.