Staff Educator, South/West Regions

Site: Mass General Brigham Medical Group, Inc.

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Territory:

This role will primarily cover the following regions:

MetroWest

South Shore

Pioneer Valley

This is a primarily remote role with on-site presence as needed.

Job Summary

Summary

Responsible for designing, developing, implementing, and evaluating training programs to enhance the skills and knowledge of front desk/administrative employees within an organization.

Does this position require Patient Care?

No

Essential Functions

Conduct training needs assessments to identify skill gaps and determine training requirements for different employee roles and levels.

Design and develop engaging and interactive training programs, including instructor-led sessions, e-learning modules, job aids, and other training resources.

Collaborate with subject matter experts to gather content, ensure accuracy, and incorporate industry best practices into training materials.

Deliver training sessions to employees using various methods such as classroom instruction, virtual sessions, workshops, and on-the-job training.

Facilitate engaging and interactive training activities, discussions, and exercises to promote effective learning and skills transfer.

Provide coaching and feedback to learners, addressing questions and clarifying concepts to support their understanding and application of training content.

Qualifications

Education

Bachelor's Degree Related Field of Study required

Can this role accept experience in lieu of a degree?

No

Licenses and Credentials

None

Experience

Experience in training and development. 2-3 years required

Knowledge, Skills and Abilities

• Experience with developing and delivering training programs.
• Experience with working with employers to identify training needs.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Ability to work under pressure.

Additional Job Details (if applicable)

• Epic experience is strongly preferred.

Remote Type

Hybrid

Work Location

399 Revolution Drive

Scheduled Weekly Hours

40

Employee Type

Regular

Work Shift

Day (United States of America)

EEO Statement:

Mass General Brigham Medical Group, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran's Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.