Specialized Caseload Service Coordinator (Case Management) for the San Bernardino Transition Unit

SUMMARY: Under the direct supervision of the Program Manager, is responsible for the direct case management services offered to consumers in crisis and is responsible for the entire case management process. Has advocacy responsibilities and may be assigned liaison tasks. This position does not have supervisory responsibilities. 

This position would provide services to consumers in the San Bernardino Transition area, which includes driving to San Bernardino, Mentone, Highland, Loma Linda, Grand Terrace, Redlands, Bryn Mawr, Yucaipa, Colton, Bloomington, Rialto, and Devore. Mileage reimbursement for business travel is paid out on a monthly basis.

HOURLY RANGE:

• $26.2974 - $40.7957 per hour

GENEROUS BENEFITS PACKAGE AND EMPLOYEE PERKS:

• To view our benefits package and employee perks, please click HERE. 

SIGN-ON BONUS!

• $250 sign-on bonus after the completion of 90 days of employment at IRC with work performance in good standing.
• $500 sign-on bonus after the completion of 6 months of employment at IRC with work performance in good standing.
• Make sure to tell us if an IRC employee referred you when you get to that question on your application! Please include their full name.
• This incentive is only available for new employees. Rehires are not eligible for the sign-on bonuses.  

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Maintain an average service coordinator ­to-consumer ratio of 1-to-25 for consumers with complex needs. A high priority is placed on moving consumers from crisis back to non-specialized caseload. Provides case management services to consumers with complex needs, including:
  • Consumers who receive regional center-funded mobile crisis services by a Department-approved vendor or has received those services within the past six months; receive state-operated crisis assessment stabilization team services or has received those services within the past six months.
  • Consumers placed in a community crisis home, as defined in California Welfare and Institutions Code 4698; placed in an acute crisis home operated by the Department, pursuant to California Welfare and Institutions Code (WIC) § 4418.7; placed in a locked psychiatric setting or has been placed in a locked psychiatric setting in the past six months; placed in an institution for mental disease, as described in California Welfare and Institutions Code Division 5, Part 5, § 5900-5912; placed out of state as a result of appropriate services being unavailable within the state, pursuant to California Welfare and Institutions Code (WIC) § 4519; placed in a county jail and eligible for diversion pursuant to California Penal Code Part 2, Title 6, Chapter 2.8, Section 1001.20-1001.34 or found incompetent to stand trial as described in California Penal Code (PEN) § 1370.1.
  • A person the Department has determined cannot be safely served in a developmental center, as described in California Welfare and Institutions Code (WIC) §6510.5.

• Provide services to consumers and perform liaison activities as required. Assure consumers' rights and dignity are maintained in the provision of services. All necessary paperwork, reports, etc. must be completed on a timely basis.
• Maintain contact with consumers and their families at a minimum on a quarterly basis or more. Provide information and referral services.
• Facilitate services identified in Individual Program Plan (IPP) and/or Interdisciplinary Team (IDT) Coordinate, implement, and update the Annual Review and IPP process on an annual basis.
• Evaluate consumer progress and plan as identified in IPP on an ongoing basis to include need for community placement. Review consumer assessment including medical, psychological/ developmental, educational or vocational and others as needed.
• Maintain a working knowledge of the Lanterman Act that pertains specifically to the Developmental Center population and those individuals involved in the legal system.
• Act as liaison with designated courts. Responsible for completing and submitting court reports on a timely basis.
• Maintain working knowledge of regulations pertaining to Specialized Caseload.
• Seek out and effectively utilize generic resources on behalf of consumers. Arrange for placement of consumers into Community Crisis Home (CCH), Enhanced Behavioral Supports Home (EBSH), community placement facilities when appropriate. Upon placement, also arrange for day program, transportation and any other service identified in IPP prior to transferring case to appropriate community program.
• Under the direction of the Program Manager, do individual or family crisis intervention and appropriately document activities.
• Complete Special Incident Reports on a timely basis and inform representatives of other agencies and programs as appropriate.
• Identify situations in vendored programs requiring the attention of Quality Assurance and/or Resource Development and Transportation Program and make appropriate referral.
• Complete a facility audit protocol (ICRC 513) and forward to the Quality Assurance program when facility problems are identified. As assigned, do an unannounced facility audit, completing the ICRC 513 and forwarding it to the Quality Assurance program.
• Must complete appropriate Targeted Case Management (TCM) documentation accurately and on a timely basis.
• Lead or participate in at least one Quality Assurance evaluation/audit of a community care facility, a health care facility, or a day program annually.
• Medicaid Waiver standards must be maintained at all times.
• Represent the regional center at case conferences and interagency meetings.
• Keep Program Manager informed of the status of the caseload; consumer needs and progress; liaison activities, and unusual or difficult case situations. Provide written reports of activities to the Program Manager quarterly.
• Seek to maintain current and relevant knowledge base. Attend training sessions as required.
• Upon request, assist in case management coverage to consumers whose Consumer Services Coordinator is absent.
• As assigned, assist in sponsoring new employees.
• Daily, complete administrative requirements and Consumer File Record Documentation in accord with Agency's Policies and Procedures. All necessary paperwork, reports, etc. must be completed on a timely basis. Completion of at least 98% required case-related paperwork within designated time frames.
• Is well prepared for Compliance Review, eligibility review and other administrative case reviews. In the event part of the record is out-of-date, plan to correct the deficiency immediately.
• Work cooperatively and effectively with others. Perform as a member of the team, answer questions, share expertise and contribute to the harmony of the team.
• Use office equipment appropriately and report the need for any repairs.  Keep work area neat and orderly.  Observe all safety rules and comply with IRC’s Injury and Illness Prevention Plan and Workplace Violence Prevention Plan.­­
• Ability to handle a hybrid work environment consisting of working in the office and remotely at home while maintaining work productivity and efficiency; communicate via telephone calls, video conference calls, emails, and chat rooms.
• Handle change well and be flexible and adaptable in dealing with interruptions, new priorities and new assignments.
• Maintain good attendance and punctuality.
• Good verbal and written communication skills.
• Keep manager informed of pending work, work in progress and problems encountered.
• Utilize agency’s IT systems as assigned, maintaining security and following agency’s protocol and procedures, rules, and requirements.
• Attend training sessions as required.
• Comply with and ensure program compliance with agency’s Personnel Policies and Procedures.
• Perform different or additional work as assigned.

MINIMUM POSITION REQUIREMENTS:

• Master’s Degree; OR bachelor’s degree with one year experience in developmental disabilities or a related field; OR extended field placement at Inland Regional Center.
• Must be able to work flexible hours, including evenings as needed.
• Bilingual preferred.
• Full use of an automobile, possession of a valid California driver's license and liability insurance for the minimum amount prescribed by law or ability to provide for independent transportation.

We are proud to be an EEO employer. We maintain a drug-free workplace and perform pre-employment substance abuse testing.