
Director, BTR Community Management
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Job Description
Evergreen Residential is a high growth early-stage institutional investment platform in the single-family residential ('SFR') sector. We are committed to changing the way investors own and manage SFR homes, and to building a modern way to deliver the data, tools and services that enable our clients to invest in the world’s largest asset class at scale. Our team is collaborative, open-minded and curious. Transparency is a core value, we speak our minds, are responsible for our actions and celebrate our wins. We are serious about our business, but we don't take ourselves too seriously.
We offer a flexible, empowering culture, competitive compensation and benefits, and the opportunity to work with and learn from industry pioneers and experts.
If you are self-motivated and mission driven with a ‘can do’ mindset and see solutions where others may see problems, come and grow with us
We are seeking an exceptional Property Management professional with experience across a range of functions within property and community operations, who is passionate about customer service, and thrives in a fast-paced environment to join our team. This position will oversee leasing and property management functions for Evergreen’s growing portfolio of BTR communities. The incumbent will partner with the BTR Asset Management team and Property Management colleagues to ensure that our communities perform in line with established operational expectations.
This position is based in Dallas, TX, however travel will be required to US locations where our properties are located.
The Role: Responsibilities include, but are not limited to, the following:
- Assume full accountability for the holistic management of the BTR community portfolio, guiding all assets towards performance targets and operational KPIs.
- Assist in the selection and review of unit product specifications, parking and amenity design, creation of operating budgets, and on-site vs. centralized staffing plans
- Champion the lease-up and stabilization of new and existing BTR communities, identifying value-add opportunities, marketing initiatives, and operational improvements to enhance property performance, improve resident experience, and ensure competitiveness.
- Systematically evaluate key property performance metrics, such as lease-up pacing, occupancy levels, rent growth, retention, collection rates, and maintenance responsiveness. Formulate and execute targeted strategies to optimize outcomes where improvements are identified.
- Collaborate with BTR Asset Management to establish and implement a systematic staffing plan by community based on unit counts, amenity packages, and stage of lease-up. Oversee and track effectiveness of Leasing Agents and Maintenance Technicians assigned to each community.
- Develop a comprehensive lease-up and post-stabilization marketing strategy for each BTR community leveraging digital and on-site marketing campaigns, centralized and on-site leasing resources, community specific websites, partnerships with local housing authorities, prominent businesses, and academic centers, and pre-marketing campaigns as necessary.
- Cultivate internal alliances with Vendor Management to nurture lasting relationships with external service providers and contractors. Oversee all contractual service agreements at the community level, mandating a competitive bidding procedure and monitoring of vendor performance to ensure the maintenance and physical appearance of each community meets Evergreen's standards.
- Participate actively in designing and rolling out resident engagement initiatives and conducting resident surveys and satisfaction assessments.
- Assist in the development of annual operating budgets for each BTR community,
- Maintain up to date knowledge of Company policies and procedures.
- Eventually, manage a small team that will scale as the business grows. Conduct regular team and individual meetings to ensure all team members understand and are delivering on expectations.
Qualifications and Experience
- Bachelor’s Degree in a related discipline preferred, High School Diploma or GED equivalent required.
- 10+ years of related property management experience in SFR, BTR, and/or multifamily housing
- Experience supervising a team, with proven positive influence, interpersonal and communication skills to be an effective coach and leader.
- Strong attention to detail and excellent organizational skills required to operate effectively in a fast-paced work environment.
- Demonstrated ability to take initiative and work independently and as a teammate to deliver expected results.
- Effective project management skills with ability to balance multiple projects and priorities while consistently meeting goals and deadlines without sacrificing quality.
- Excellent computer skills including proficiency with the Microsoft Office suite including Word, Outlook, and Excel
- Real Estate license, while not required is desirable.
- Valid Driver’s license required.
Please do not rely on compensation estimates for our jobs that are posted on sites other than our direct website as these may be misleading.
About Evergreen Residential
Founded in 2021, Evergreen Residential is a full-service SFR platform leveraging proven operational practices and the latest technological advances to optimize investor returns and achieve positive outcomes for our residents and the communities in which we operate. We offer a full suite of services, including Investment Management, Asset Origination, and Advisory Services. The firm is headquartered in Dallas with offices in New York City.
The leadership team has extensive experience dating back to the early institutionalization of SFR and unrivaled depth of experience in the complete asset life cycle. We are built to withstand changing market conditions, and our business produces resilient, predictable cash flows and margins. We are committed to charting new paths and using data to achieve best-in-class results. Our business is evergreen.
Beyond financial returns, the Company is committed to measurable impact objectives. We believe that inclusive and equitable management, environmentally sustainable long-term strategies, and resident-focused policies are good business - for our residents, our investors, and our team. We are committed to using environmentally sustainable practices and empowering our residents to improve their financial health.
Our cornerstone values - Accountability, Transparency and Partnership - are built on a foundation of Integrity and provide the roadmap for our daily actions, interactions and decisions.
Equal Opportunities and Other Employment Statements
We are deeply committed to building a workplace and community where inclusion is not only valued but prioritized. We take pride in being an equal opportunity employer and seek to create a welcoming environment based on mutual respect, and to recruit, develop and retain the most talented people from a diverse candidate pool. All employment decisions shall be made without regard to race, color, religion, gender, gender identity or expression, family status, marital status, sexual orientation, national origin, genetics, neurodiversity, disability, age, or veteran status, or any other basis as protected by federal, state, or local law.
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