Sales Manager, Entertainment & Leisure, North America

Are you a proactive, solutions-oriented sales professional known for creative problem-solving, strong collaboration, and exceptional organizational skills? The Leading Hotels of the World is looking for a dynamic Sales Manager, Entertainment & Leisure to serve its North America territory. In this role you will serve as the primary point of contact for all North American entertainment accounts, managing strategic relationships and overseeing all related travel leads. Additionally, you will oversee a portfolio of key leisure accounts across the Western Region. As a key member of the North America Travel Trade team, you will directly contribute to revenue growth across both the Entertainment and Leisure segments through targeted sales strategies and deepening account engagement while continuing to grow your expertise within the luxury travel industry.

This is a full-time position located in Los Angeles. We offer flexible workplace policies that allow for working remotely 3 days a week and require being in our LA office 2 days a week (Wednesdays and Thursdays). 

Key Responsibilities

Account Management & Client Relationships

• Serves as the primary contact for North American travel agency Entertainment accounts, liaising with member hotels on all travel-related leads and partnering with clients and hotel teams to support the successful conversion of new business opportunities.
• Manages key Leisure accounts and executes targeted account development strategies to ensure alignment with business priorities and drive long-term value.
• Cultivates long-standing relationships with key Entertainment and Leisure clients to drive repeat business and strengthen brand loyalty.
• Develops and maintains an intelligence map of home-based travel advisors, identifying high-performing advisors for top destinations.
• Continuously develop expertise in the Entertainment market to serve as a trusted and valuable resource for hotel partners.

Sales Strategy and Business Development

• Drives new business growth by strategically identifying and engaging high-potential Entertainment clients whose needs align with the value and offerings of the LHW portfolio.
• Build and nurture long-term key industry relationships to drive growth in the Entertainment segment, positioning LHW as the Entertainment partner of choice.
• Leads business development initiatives for Leisure accounts across the Western North America region, driving strategic growth and expanding market presence.
• Deliver against and aim to exceed assigned managed account revenue targets by executing a data-informed sales strategy that blends strategic key account management, new business development, project management, and dynamic collaboration with member hotels to drive revenue impact.
• Enhances the effectiveness of LHW’s Entertainment program by leveraging market intelligence, cultivating strategic partnerships, and optimizing the group booking process to drive performance and value.
• Collaborates cross-functionally with regional offices to ensure strategic consistency and procedural alignment across markets.
• Provides additional support in response to evolving business needs.

Client Engagement & Events

• Strategically plans and executes regional Sales Missions, Roadshows, and Events for clusters of member hotels, with the goal of maximizing revenue opportunities and enhancing the visibility of the LHW brand.
• Represents LHW at key industry events and tradeshows to strengthen market presence, foster strategic relationships, and uncover new business opportunities.
• Manage the given expense budget for the market.

Sales Data & Reporting

• Maintain Salesforce records for Entertainment accounts and Western Region Sales team accounts, including updates to account and contact profiles, booking codes, inquiries, tasks, activities, and campaigns
• Track, analyze, and report on sales activity and production for Entertainment and Leisure accounts to identify trends, opportunities, and areas for improvement

Requirements & Experience

• Bachelor’s degree from an accredited four-year institution; degree in Business Administration or Marketing preferred
• 1–3 years of experience working with travel agents, entertainment hotel programs, or in hotel/client service-related roles
• Background in hospitality, travel, luxury, or international environments preferred
• Strong command of English, both written and spoken; additional language proficiency is a plus
• Must be authorized to work in the U.S. without current or future sponsorship

Skills & Abilities

• Results-driven with strong product, segment, and market knowledge
• Analytical and creative problem-solver with the ability to deliver innovative, win-win solutions
• Comfortable navigating dynamic environments and managing competing priorities across internal and external stakeholders
• Self-structured, disciplined, and able to maintain high performance with minimal supervision
• Excellent interpersonal, written, and verbal communication skills
• Skilled at building trust and establishing credibility across all levels of clients, corporate teams, and hotel partners
• Demonstrates executive polish and presence in high-stakes or client-facing situations by representing and modeling LHW’s core values in all interactions
• Highly organized and detail-oriented, with the ability to manage multiple projects simultaneously
• Strong time management skills and efficiency in handling day-to-day tasks and shifting priorities
• Proficient in Microsoft Office, with emphasis on Outlook, Excel, PowerPoint, and Word

Compensation

Annualized Salary Range: $67,000 - $73,000
Target Annual Incentive bonus: 25%
Actual compensation within that range will be dependent upon the individual's skills, experience, and location.

Benefits
The Leading Hotels of the World fosters a high-performance culture and generously rewards its employees for their contributions. Here is just a preview of the benefits we offer:

• 22 days of Paid Time Off (PTO), 11 paid holidays, including birthdays as a floating holiday
• Medical coverage available within the first month
• Health Savings Account (HSA) with Company contribution
• 01(k) company match up to 4% of salary
• Up to $500 for home office setup credit
• Up to $500 travel credit that supports and encourages our employees’ passion for travel
• Unlimited access to financial advisors Collaborative and inclusive work environment

About The Leading Hotels Of The World, Ltd. (LHW)

Comprised of more than 400 hotels in over 80 countries, LHW is the largest collection of independent luxury hotels. In 1928, 38 independent hoteliers came together to create LHW. Since then, the Company has carefully curated distinctive hotels, resorts, inns, chalets, villas, and safari camps from the snow-capped Alps of Europe to the African veldt, to share them with adventurous souls who seek the remarkably uncommon. The LHW community is filled of exceptional individuals, united by a passion for the surprising discoveries and details that come with every experience. LHW’s collection covers the globe and promises a broad range of destinations and uncommon experiences, enhanced by LHW’s tiered guest loyalty program Leaders Club. From converted former palaces, and countryside retreats run by the same families for generations, to gleaming skyscrapers in dynamic urban centers, serene private island escapes, glamorous tented camps - and beyond - explore, find inspiration, and experience unforgettable travel moments. For more information visit: www.lhw.com, Facebook at @LeadingHotels, Twitter at @LeadingHotels and Instagram @leadinghotelsoftheworld

LHW is an equal opportunity employer. LHW does not discriminate on the basis of religion, race, creed, color, national origin, sex, age, disability, handicap, veteran status, sexual orientation, genetic information or any other applicable legally protected category.