Sales/Service Tech

About Hawkins

Hawkins, Inc. is a formulator, manufacturer, blender, distributer, and sales agent for thousands of industrial chemicals and reagent grade laboratory chemicals sold to municipalities and businesses throughout the Central United States. Thousands across a variety of industries have depended on Hawkins for the chemical products they need since 1938.

Learn more about us at https://www.hawkinsinc.com/careers/

ABOUT THE JOB

The Technical Sales and Service Representative is responsible for installation and maintenance of water treatment systems in the industry and identifying/securing new sales opportunities. Reporting to the Branch Sales Manager and working closely with the Technical Route Salespeople, this individual will support sales growth and profitability of the Water Treatment Group focused business

DUTIES AND RESPONSIBILITIES:

• Direct Sales to Accounts in Territory - this individual will focus on growing existing accounts

and establishing new accounts.

• Existing Accounts

Maintain productive and professional relationships with existing customers.

Generate repeat sales by providing product and technical information in a timely manner.

Grow current product lines and identify and add new product lines.

Further sell Hawkins's solutions: products, equipment, service

Expand Hawkins role with existing customers and develop new retention strategies to work in conjunction with evolving customer requirements.

Ensure customer satisfaction and loyalty.

• New Accounts

Develop and sustain professional relationships with new customers to increase

sales and profits.

Sell Hawkins solutions: products, equipment, service.

Ability to consistently close new business, especially over long sales cycles

• Other

Attend Regional Trade Shows

Develop and implement annual territory sales plan.

Complete monthly reports and market summary for territory

• Install, service, and repair customer equipment and provide ongoing preventative equipment,

chemical and process maintenance at customer sites.

• Work closely with current and prospective customers to understand business needs and recommend product and technical improvements and needs and maintain and grow sales of products, equipment, and service.
• Consult with customers and provide hands-on technical support to solve business problems and achieve customer satisfaction leading to growth and retention of customer base.
• Provide support to internal teams to support equipment and chemical sales efforts focused on

the market by partnering with Regional and Branch Managers, and Technical Sales

Representatives.

• Prepare sales presentations, demonstrations, and proposals to explain product specifications or applications to customers.
• Establish and maintain productive, professional relationships with new and existing customers
• Follow up on sales leads and meet sales objectives
• Answer customers' questions about products, prices, availability, or credit terms.
• Establish customer pricing and monitor it for competitiveness, customer satisfaction, and increased sales and profit
• Perform customer needs assessments to cultivate additional business.
• Keep management informed of competitive developments in territory
• Pursue new business development and expand the existing customer base by securing new business and establishing additional contacts to ensure continuity and future growth
• Research and source potential customers using various professional networking resources
• Review and or revise business processes this position interacts with to increase efficiency and effectiveness.
• Follow all company safety procedures as well as all OSHA procedures.
• May participate in annual inventory and other special projects

ABOUT YOU:

• Strong knowledge of the Water Treatment industry.
• Ability to identify appropriate sales opportunities and key personnel within accounts.
• Ability to professionally and positively present information about Hawkins's products and services
• Strong computer skills.
• Excellent customer service skills with strong written and verbal communication skills
• Enthusiastic, ambitious, self-motivated, and hard- working individual with ability to work independently and with teams
• Good problem-solving skills
• Strong math skills including ability to perform calculations to determine flow rates, etc.
• Excellent organization and time management skills
• Available to regularly work a schedule that consists of 10-12-hour days and requires some overnight travel
• Strong negotiation skills
• Effective organizational and follow-through skills required
• Ability to deal diplomatically and communicate effectively with internal and external customers
• Must have good driving record that meets company expectations and be able to pass drug and

background screening

PHYSICAL REQUIREMENTS:

• Ability to regularly travel throughout territory via personal vehicle or company vehicle
• Occasionally ride along with Technical Route Sales Drivers in DOT Class WTG trucks
• Ability to lift and carry up to 50 pounds several times a day.
• Ability to sit, stand, and ascend stairs or ladders for up to 12 hours per day.
• Ability to work in facilities where there may be a variety of temperatures in facilities that do not have air conditioning.
• Able to perform manual dexterity tasks - Requires fine motor skills including the ability to grasp and work with tools.
• Occasional turning, twisting, stooping, bending, and reaching.

TRAVEL

Travel up to 33%

Expected Compensation: $65,000-$80,000/ year.+ 5% bonus eligibility

Hawkins offers eligible employees and their dependents comprehensive benefits, which includes medical, dental, vision, life insurance, LTD/STD and more. Other benefits for eligible employees include 401(k) match, Employee Stock Purchase program (ESPP), paid time off, and paid holidays.

For more information on Hawkins benefits, visit: https://www.hawkinsinc.com/careers/benefits/

Ref. 2026-035

All applications must be received online. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristics protected by law. Hawkins is a Drug Free workplace.