Certified Medical Assistant

Title: Mobile CMA/RMA

Department:Mobile Clinic

Status: Non-Exempt

Position Classification/Category: Administrative

Reports To: Mobile Clinic Manager

Direct Reports: N/A

Summary of Position

Under the supervision of the Associate Clinical Officer, the Mobile CMA/RMA helps to facilitate patient care in the mobile clinic environment. S/He is an essential part of the care team from the onset of the visit until its completion. S/He is one of the primary guides for the patient through the appointment process. Tasks assigned to this role are both clinical and clerical. The mobile medical tech is responsible for capturing and documenting clinical and demographic information and accurately documenting this material in the electronic health record. Mobile Medical Technicians are responsible for effectively communicating with patients, providers, and staff in multiple settings.

The staff member will assist with appointment scheduling and follow-up, disease management, community resources, and patient advocacy. This position requires flexible hours (including evenings), to provide support and outreach to our Special Population communities. Top of Form

Minimum Qualifications

Interacts in a professional and patient-centered manner with patients. Able to work cooperatively with internal staff to deliver safe, effective, quality care to all patients. Able to plan, prioritize and complete assigned tasks with a high level of accuracy. Ability to work well under time constraints while maintaining accurate records.

• Experience: 1 years of related work preferred; health care experience preferred.
• Additional skills required: Knowledge of medical office protocols/procedures. Knowledge of medical terminology. Familiarity with basic computer operations.
• Travel required- Ability to travel to all CRCHC locations and assist at all CRCHC special population clinics.
• Additional skills: Bilingual Preferred
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Education: High school diploma or GED

Certification(s)/Licensure:

Community Health Worker background or CPR and BLS preferred.

Physical Requirements:

The physical demands described here represent those that must be met by an employee to successfully perform the essential functions of this job.

• Continuous walking, standing and moving

about.

• Frequently bends, kneels and

crouches.

• Frequently lifts, pushes or otherwise moves and positions patients or other objects, exerting up to 50

lbs.

• Repetitive movement of hands and fingers - typing and/or

writing.

• Talk and

hear.

• Possible exposure to hazardous fumes, airborne particles, toxic/caustic chemicals, bodily fluids, etc.

Key Responsibilities

1. Fulfill patient care responsibilities as assigned that may include checking schedules and organizing patient flow to ensure patient visits are started in a timely manner; greet and escort patients to clinical area; prepare for the provider-patient encounter by obtaining a comprehensive health history and vital signs; perform required screenings per established guidelines.

2. Maintain accurate documentation in the patient's electronic health record based on established documentation procedures.

3. Fulfill clerical responsibilities as assigned including but not limited to the following: obtaining lab/X-ray reports, hospital notes and referral information. Complete forms/requisitions as needed; verify patient demographics.

4. Maintain patient confidentiality and protect operations by keeping protected health information confidential and secure.

5. Helping individuals, families, groups, and communities develop their capacity and access to resources, including health insurance, food, housing, quality care and health information.

6. Monitor Mobile Clinic schedules with reminder calls, no show follow up process and scheduling appointments.

7. Assist Mobile Clinic Providers with communicating with patients regarding medications, symptoms, referrals, appointments, and paperwork.

8. Ensure culturally and linguistically appropriate services.

9. Represent the company professionally and positively to enhance and promote the core values and mission of the organization.

10. Setting up and taking down mobile medical clinics at outreach sites.

11. Assist in the development and implementation of organizational outreach and enrollment initiatives.

12. Complete basic health assessments, outreach, medical case management, referrals, arrange transportation to and from the clinic and follow-up to special populations community and their families.

13. Participate in mandatory in-services and drills, attends staff meetings and other trainings, including appropriate age specific educational trainings offered on regular basis for professional development.

14. Maintain strict adherence to infection control guidelines established by the organization.

15. Participate in quality improvement activities by initiating or contributing to monitoring, measuring, analyzing, improving and/or controlling program goals, objectives and/or services.

16. Perform other duties as assigned.