Associate Renewals Representative

In the cloud, every second counts. On the leading edge of security, Sysdig stops attacks in real-time by instantly detecting changes in cloud security risk with runtime insights and open source Falco. Trusted by a large enterprise customer base, we are a well-funded startup, passionate open source enthusiasts at heart, and problem-solvers who are building and delivering powerful solutions to secure cloud-native applications.

We have an organizational focus on delivering value to customers. We appreciate diverse opinions and open dialogue to spur ideas and we believe in working together to achieve our goals. We're an international company that understands how to cultivate an inclusive environment across all teams.

And we're a great place to work too - we've been named a "Best Places to Work" by Inc, the San Francisco Business Time, and Built In, with recognitions ranging from "Best Benefits" to a "Best Company for Happiness".

We are looking for driven team members who want to join us on our mission to lead cloud security globally. Does this sound like the right place for you?

What you will do

• Reporting to the Sr Director Customer Success you will engage with Sysdig customers to notify them of upcoming renewals, gauge their renewal readiness, and assess their general needs
• You will create renewal proposals to customers and manage all facets of renewal negotiation and bookings process
• You will create win/win negotiation strategies that maximize contract value while enhancing the customer relationship
• You will keep a renewals forecast summary that outlines the status of pending renewals to management & identifies at risk renewals
• You will maintain an understanding of Sysdig licensing models to provide both sales and customers assistance in licensing discussions
• You will work with Legal, Deals Desk and Sales Operations to resolve complex issues regarding approval and finalization of executable offers

What you will bring with you

• 1-2 years demonstrated success in a Renewal Account Management or post-sales capacity
• Experience leading customer retention and adoption of a SaaS product for complex accounts/territories
• Experience building relationships with peers and partners
• Experience using SalesForce

What we look for

• Excellent customer management skills; including sales, account management, and customer service
• Personal initiative to identify areas of process improvement and efficiency
• Strong work ethic and quota achievement
• Availability to work for 2 or 3 days per week aligned with US East Coast time zone (from 1 pm to 9 pm CET)

When you join Sysdig, you can expect:

• Extra days off to prioritize your well-being
• Mental health support for you and your family through the Modern Health app
• Great compensation package

We would love for you to join us! Please reach out even if your experience doesn't perfectly match the job description. We can always explore other options after starting the conversation. Your background and passion will set you apart, especially if your career path is different.

Some of our Hiring Managers are globally distributed, an English version of your CV will be appreciated.

Sysdig values a diverse workplace and encourages women, people of color, LGBTQIA+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply. Sysdig is an equal-opportunity employer. Sysdig does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity, or any other legally protected status.

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