Server Support Specialist (Odis)

Job Posting Title

Server Support Specialist (ODIS)

Agency

308 STATE BUREAU OF INVESTIGATION

Supervisory Organization

State Bureau of Investigation

Job Posting End Date (Continuous if Blank)

July 04, 2025

Note: Applications will be accepted until 11:59 PM on the day prior to the posting end date above.

Estimated Appointment End Date (Continuous if Blank)

Full/Part-Time

Full time

Job Type

Regular

Compensation

Level II: $61,528.00

Level III: $64.604.00

Job Description

This position is located in the IT Unit within the Information Services Division in Oklahoma City, OK.

Remote working will NOT be an option for this position.

Basic Purpose

• Positions in this job family are assigned responsibilities involving the design, development, administration and maintenance of various telecommunications and computer networks and operating systems and related services such as equipment installation, coordination of services, and billing and budgeting requirements.

Major Work Duties

• Delivery and setup of ODIS servers to customer agencies throughout the state (Travel required for the job).

• ODIS Tax Commission transfer.

• Assist ODIS Support Personnel.

• Perform maintenance on ODIS servers.

• Support IT functions as needed.

Minimum Qualifications

• 12 college credits in IT studies along with 2 years' experience in IT, associate's degree in IT, or 5 years' experience in Server Support.

• Microsoft SQL, IIS Web Configuration, and Windows OS knowledge,

• Familiarity with basic network and security for servers.

• Basic knowledge on hardware configuration.

Typical Functions

• Plans, designs and coordinates various telecommunications or computer networks or operating systems to provide radio, telephone or computer operating systems to support agency operations; may be assigned overall responsibility for all communications systems in an assigned district or geographical area.

• Performs professional and technical work in providing data processing and other communications services for a state agency; establishes and maintains computer services and radio communications networks and systems; performs preventive maintenance; evaluates systems performance, responds to malfunctions and operating problems, and identifies and resolves causes.

• Confers with users to identify communications or computer support requirements; coordinates with vendors, contractors, in-house technical staff or others to plan, design and implement new applications, modifications or improvements as needed; provides training and assistance to users in the operation and application of available systems.

• Installs, tests and modifies telephone, radio microwave, cable facilities, paging, personal computers, software, operating systems, and other communication and automation devices and components; coordinates and performs systems tests; adjusts, calibrates and modifies equipment or components to conform to specifications, implement engineering or software changes or enhance systems performance.

• Develops telecommunications or information technology strategies, recommendations and plans for the procurement of new technologies or equipment; conducts cost studies and participates in the preparation of budget work plans.

• Directs the procurement, storage and inventory of replacement and spare parts, software, and equipment; establishes and writes equipment specifications; coordinates with vendors or contractors for the purchase of supplies, equipment, or personnel services in accordance with the state purchasing laws.

• Coordinates operation of radio communications systems and other regulated activities with the Federal Communication Commission or Federal Aviation agency as required.

Level Descriptor

• Level II: This is the career level of this job family where employees perform a full range of work within a specialty area in providing telecommunications or information technology support to an agency. This may include assisting in the management of a computer services network, radio communications system, telephone operating system or other telecommunications system or operating network, installing and maintaining telecommunications equipment, including telephones, radios, microwave, cable facilities, computer workstations and other related devices and components. Responsibilities may also include providing training and assistance to others.

• Level III: This is the specialist level where employees are assigned responsibility for performing advanced technical work, such as serving as a system expert in their area of expertise or servicing as team lead. Other responsibilities include working in-depth cases for their area of expertise, solving the majority of those cases. In addition, when cases do not exist, responds to inbound calls, Customer Relationship Management (CRM) portal, and CRM unassigned cases requests from the IT user community for requests or problems.

Knowledge, Skills, Abilities and Competencies

• Level II: Knowledge, Skills, and Abilities required at this level includes knowledge of troubleshooting steps to resolve customer issues; logical problem solving; and the Oklahoma Management and Enterprise Services terminology and functionality. Skills required at this level includes the skill in telephone presence; organization; case follow- up; and diagnostics and analytics for general information services questions. Abilities required at this level includes the ability to be proactive; provide training to newer technicians; multitask in a fast-paced, team-oriented, and collaborative environment; and maintain a positive attitude; and increase knowledge base on system information, changes, and updates.

• Level III: Knowledge, Skills, and Abilities required at this level includes knowledge of a particular or specialized area or service provided; and team dynamics. Skills required at this level includes the skill in demonstrating above average diagnostics and analytics for area of responsibility; and leading a team. Abilities required at this level includes the ability to interpret customer requirements into technical solutions; technical diagrams and provide mentorship; explain technical solutions clearly; communicate with a diverse range of people at all levels.

Special Requirements

• Some positions within the Oklahoma Department of Transportation may require a Federal Communications Commission (FCC) permit or certification by the FCC recognized radio telecommunications group.

• Successful applicants must be willing to submit to a drug screen, polygraph examination, psychological evaluation (commissioned positions only), and a thorough background investigation. Certain events automatically disqualify an applicant, such as, felony conviction; admission of an undetected crime that, if known, would have been a felony charge; failure to pay federal or state income tax; positive confirmed drug urine test; illegal use of a controlled substance within certain time frames.

Equal Opportunity Employment

The State of Oklahoma is an equal opportunity employer and does not discriminate on the basis of genetic information, race, religion, color, sex, age, national origin, or disability.

Current active State of Oklahoma employees must apply for open positions internally through the Workday Jobs Hub.