Floor Manager - Luxe Golf Bays

Job Summary:

Luxe Golf Bays is redefining golf entertainment—and we're looking for a dynamic and driven Floor Manager to help lead the way. As a Floor Manager, you will be the point person for daily operations across the guest-facing areas of the venue, ensuring a smooth, fun, and high-quality experience for every visitor. This role blends leadership, hospitality, and operations management in a high-energy, team-oriented environment.

Key Responsibilities:

• Oversee daily operations on the floor, including bay service, food & beverage delivery, guest relations, and staff coordination.

• Lead, coach, and support front-of-house team members (servers, bay hosts, runners, bartenders, etc.) during service shifts.

• Ensure exceptional guest experiences by resolving issues promptly and professionally.

• Monitor and maintain venue cleanliness, ambiance, and operational readiness throughout service.

• Assist with training, and mentoring team members to ensure peak performance and adherence to Luxe Golf Bays' standards.

• Communicate effectively with kitchen, bar, and management teams to ensure service flows seamlessly.

• Help implement and uphold health, safety, and compliance standards.

• Manage performance during shifts and escalate staffing issues to senior management when necessary.

• Track and report guest feedback, team performance, and operational challenges.

Qualifications:

• 2+ years of experience in hospitality or entertainment venue management (food & beverage, restaurant, or event space preferred).

• Strong leadership and interpersonal skills.

• Ability to stay calm and efficient under pressure.

• A customer-first mindset with a passion for creating memorable guest experiences.

• Excellent communication and problem-solving skills.

• Flexible availability, including nights, weekends, and holidays.

• Experience with POS systems and basic reporting software.

• High school diploma or equivalent; degree in hospitality or business is a plus.

Why Join Luxe Golf Bays?

• Fast-paced, fun, and upscale environment.

• Competitive pay and performance incentives.

• Opportunities for career growth and leadership development.

• Staff perks, discounts, and access to top-tier training.