Training & Development Support Specialist

Training & Development Support Specialist

Position Title: Training & Development Support Specialist

Department: Quality Improvement

Reports To:

Regulatory & Compliance Program Manager

Location:Multiple health center locations across Toledo, Ohio

FLSA : Status: Non-Exempt hourly pay position- Monday - Friday, 40 worked hours per week, no weekends or holidays.

Neighborhood Health is a second-chance employer, but full transparency is required. Applicants must disclose any background issues, including arrests, time served, probation, DUIs,, or related matters-even if advised they may not appear. Failure to disclose will result in withdrawal of the job offer or termination of the hiring process.

General Summary:

Neighborhood Health Association, a network of community health centers committed to serving the underserved populations of Toledo, is seeking a dedicated Training & Development Support Specialist to join our Quality team. This role plays a vital part in enhancing staff performance and patient care through the effective training and optimization of our electronic health record (EHR) systems, organizational workflows, and compliance protocols.

Reporting to the Regulatory & Compliance Program Manager, the Training & Development Support Specialist will assist in developing, implementing, and monitoring comprehensive training programs. These programs are designed to improve the use of EHR systems and ensure adherence to established clinical workflows and compliance requirements.

Key Responsibilities:

• Design, implement, and deliver training programs for EHR and healthcare information systems for both NHA staff and contracted personnel.

• Monitor the effectiveness of training through workflow audits and user compliance checks, ensuring documentation accuracy and optimized billing practices.

• Provide technical support and system navigation assistance to staff, ensuring continuous improvement in EHR use and reporting efficiency.

• Educate staff on performance metrics such as Uniform Data System (UDS), Meaningful Use (MU), and Patient-Centered Medical Home (PCMH) standards.

• Assist in collecting and analyzing data for performance-based reimbursement and program compliance.

• Collaborate with IT, Finance, and other departments to resolve issues related to EHR use and system functionality.

• Develop and maintain policies related to healthcare information systems and workflows.

• Support quality improvement initiatives through staff engagement and continuous system evaluation.

• Conduct internal audits and coordinate follow-up training as needed to ensure regulatory and procedural compliance.

• Assist with system updates and new application rollouts, providing training and guidance throughout implementation.

• Participate in emergency response efforts as assigned during public health crises.

Additional Duties:

• Perform routine audits to assess the general use of EHR and organizational systems.

• Provide administrative support such as updating EHR documentation, troubleshooting Allscripts/Veradigm access, and managing user permissions.

• Contribute to special projects and cross-functional initiatives as assigned.

Minimum Qualifications:

• Associate degree in Nursing, Health Information Management, or a related field strongly preferred.

• Minimum three (3) years of clinical or medical records experience.

• CPR/First Aid Certification required.

• At least six (6) months of experience using an EHR system (Allscripts/Veradigm preferred).

• Demonstrated proficiency in Microsoft Office Suite and EHR platforms.

• Valid driver's license, reliable transportation, and state-mandated auto insurance (position involves travel between clinic locations).

Preferred Competencies:

• Strong organizational and multitasking abilities with excellent attention to detail.

• Effective oral and written communication skills, including the ability to train and coach across various levels of staff.

• Ability to work independently and as part of a team.

• Proven track record of maintaining confidentiality and adhering to HIPAA regulations.

• High level of professionalism, personal integrity, and a commitment to continuous improvements,

Neighborhood Health Association (NHA), a Federally Qualified Health Center (FQHC), is the largest community health center system in Northwest Ohio with partnerships that include ProMedica, Mercy Health, and University of Toledo Medical Center. NHA has grown from a single location in 1969 to 12 medical and dental clinics throughout Lucas County. Today we operate multiple health centers including pediatrics, adult medicine, dental services, health care for the homeless, women's health center, senior centers, and a full-service pharmacy with lab services on site.For more than 50 years, NHA has placed a strong focus on prevention and empowering individual responsibility in managing their health care and overall well-being. Our services are acutely responsive to the needs of everyone throughout the communities we serve, providing excellent care and the best health practices.

Our Mission:

Through our exceptional health care services, we empower and educate, aggressively working to eliminate health care inequities, while supporting personal responsibility for one's own health regardless of the ability to pay.