Digital Sales Representative

Who are we?

At Finastra, we are a dynamic global provider of open finance software solutions, dedicated to expanding access to financial services. Our innovative applications span Lending, Payments, Treasury and Capital Markets, and Universal Banking. Proudly serving over 8,000 customers, including 45 of the world's top 50 banks, we aim to boost financial inclusion for all. Join us and be part of a vibrant company that embraces diverse perspectives, and is committed to doing well by doing good.

Job Description:

As a Digital Sales Representative at Finastra, you will play a crucial role in driving our digital sales efforts and expanding our customer base. You will be responsible for managing a portfolio of accounts, carrying a small quota, and focusing on account management activities such as Quarterly Business Reviews (QBRs), virtual meetings, and handling customer inquiries. Your goal will be to drive customer acquisition, satisfaction, and revenue growth.

Key Responsibilities:

• Conduct regular QBRs with customers to review performance, address concerns, and identify opportunities for growth.
• Manage customer escalations, ensuring timely resolution and maintaining strong relationships.
• Develop and execute digital sales strategies to achieve quota targets.
• Conduct virtual meetings with potential customers to showcase Finastra's products and solutions.
• Manage customer inquiries and provide timely and accurate information to drive sales.
• Collaborate with cross-functional teams to ensure customer needs are met and to drive product improvements.
• Monitor sales metrics and proactively address issues to optimize performance.
• Provide training and support to customers to maximize their use of Finastra's products.
• Identify upsell and cross-sell opportunities within your accounts.

Qualifications:

• Bachelor's degree in Business, Marketing, or a related field.
• 3+ years of experience in digital sales, account management, or a related role in the financial technology industry.
• Proven track record of meeting or exceeding quota targets.
• Strong interpersonal and communication skills.
• Ability to manage multiple accounts and prioritize tasks effectively.
• Experience conducting QBRs and virtual meetings.
• Proficiency in CRM software and other digital sales tools.
• Analytical mindset with the ability to interpret data and make informed decisions.
• Customer-centric approach with a passion for delivering exceptional service

We are proud to offer a range of incentives to our employees worldwide. These benefits are available to everyone, regardless of grade, and reflect the values we uphold:

• Flexibility: Enjoy unlimited vacation, based on your location and business priorities. Hybrid working arrangements, and inclusive policies such as paid time off for voting, bereavement, and sick leave.
• Well-being: Access confidential one-on-one therapy through our Employee Assistance Program, unlimited personalized coaching via our coaching app, and access to our Gather Groups for emotional and mental support.
• Medical, life & disability insurance, retirement plan, lifestyle and other benefits*
• ESG: Benefit from paid time off for volunteering and donation matching.
• DEI: Participate in multiple DE&I groups for open involvement (e.g., Count Me In, Culture@Finastra, Proud@Finastra, Disabilities@Finastra, Women@Finastra).
• Career Development: Access online learning and accredited courses through our Skills & Career Navigator tool.
• Recognition: Be part of our global recognition program, Finastra Celebrates, and contribute to regular employee surveys to help shape Finastra and foster a culture where everyone is engaged and empowered to perform at their best.
• Specific benefits may vary by location.

At Finastra, each individual is unique, bringing their own ideas, thoughts, cultural beliefs, backgrounds, and experiences together. We learn from one another, embrace and celebrate our differences, and create an environment where everyone feels safe to be themselves.

Be unique, be exceptional, and help us make a difference at Finastra!

Applicants for this position need to be located in the following cities or their immediate surrounding areas: Austin/Lake Mary (Orlando). Due to the requirements of this position, this job posting is not available for, and Finastra will not be considering any applicants who currently reside in New York City or California.