Integration Center Tech I

About Us

Since 1989, SHI International Corp. has helped organizations change the world through technology. We've grown every year since, and today we're proud to be a $15 billion global provider of IT solutions and services.

Over 17,000 organizations worldwide rely on SHI's concierge approach to help them solve what's next. But the heartbeat of SHI is our employees - all 6,000 of them. If you join our team, you'll enjoy:

• Our commitment to diversity, as the largest minority- and woman-owned enterprise in the U.S.

• Continuous professional growth and leadership opportunities.

• Health, wellness, and financial benefits to offer peace of mind to you and your family.

• World-class facilities and the technology you need to thrive - in our offices or yours.

Job Summary

The Integration Center Tech I is responsible for assembling and installing data center racks, diagnosing and repairing hardware issues, and managing inventory lifecycle processes. This role involves performing data entry, verifying order accuracy, managing firmware and licensing, and providing technical support, including vendor communication and troubleshooting. The tech collaborates with team members and warehouse staff to resolve discrepancies and ensures timely task delivery while independently acquiring skills to stay current with industry trends.

Role Description

• Assemble and install data center racks, including servers, networking devices, storage, and cables, following detailed technical manuals and rack elevation diagrams

• Diagnose, troubleshoot, and repair computer hardware issues, including memory, hard drives, NICs, and other components, both within and outside of warranty

• Perform data entry into Microsoft AX, Airtable, and other tracking tools for receiving hardware, order tracking, status updates, and asset information recording

• Manage inventory lifecycle processes, including receiving, quarantining, staging, picking, and shipping of assets, and perform inventory analysis to assist with inventory challenges

• Verify all parts on an order against the associated pick ticket and customer's Bill of Materials (BoM), and ensure accuracy through detailed runbooks and quality control checklists

• Collaborate with team members, warehouse staff, and management to resolve discrepancies, escalate issues, and ensure timely delivery of tasks

• Manage firmware versions and licensing for customer devices as specified in build documentation

• Capture and merge data, update internal systems, and maintain knowledge of order processing software such as PackShip and AX

• Provide technical support, including making support calls to vendors, opening tickets for failed components, and communicating technical information clearly to customers

• Independently acquire additional skills to maintain technical competencies and stay current with industry trends and technologies

Behaviors and Competencies

• Teamwork: Can understand the importance of teamwork and is developing the ability to contribute effectively to team efforts.

• Initiative: Can demonstrate a willingness to take on new tasks and responsibilities when assigned.

• Time Management: Can understand the importance of time management and strives to prioritize tasks to meet deadlines.

• Critical Thinking: Can understand and identify the strengths and weaknesses of an argument.

• Technical Expertise: Can understand the basic concepts in a technical area and seeks guidance when applying them.

• Information Gathering: Can demonstrate a willingness to gather necessary information when assigned.

• Willingness to Learn: Can demonstrate interest in learning new things and seeks opportunities for personal and professional development.

• Follow-Through: Can demonstrate a willingness to complete assigned tasks and responsibilities on time.

• Technical Troubleshooting: Can demonstrate a willingness to identify and address simple technical problems when they occur.

• Detail-Oriented: Can demonstrate an ability to follow instructions and complete tasks as assigned.

• Multi-Tasking: Can demonstrate a willingness to take on multiple tasks and responsibilities when assigned.

Skill Level Requirements

• Skilled in utilizing SharePoint for collaborative projects, document management, and enhancing team productivity- Basic

• Ability to effectively utilize applications like Word, Excel, PowerPoint, and Outlook to enhance productivity and perform various tasks efficiently- Basic

• Ability to diagnose, address, and resolve technical problems or malfunctions in systems or processes- Basic

• Proficiency in using Microsoft Dynamics AX for enterprise resource planning, including tasks such as order tracking, inventory management, and financial reporting- Basic

• Ability to efficiently use shipping software from major carriers to manage logistics, track shipments, and handle order fulfillment processes- Basic

• Expertise in configuring, maintaining, and troubleshooting servers, storage solutions, and network infrastructure to ensure optimal performance and reliability- Basic

• Ability to read and understand cable matrices, structured cable routing experience, and basic understanding of IP addressing concepts for managing network and data center configurations.- Basic

Preferred Skills:

• Familiarity with the operational mechanisms, hierarchical setup, and the overall framework of SHI, enabling effective navigation and utilization of internal processes- Basic

Other Requirements

• Completed Associate's Degree in Computer Science or related field, technical certification such as A+ or Server+, or relevant work experience required

• Experience installing, configuring, and troubleshooting IT Hardware preferred

• Ability to travel to SHI, Partner, and Customer Events

• Ability to move or lift up to 50 lbs

• Ability to stoop, bend, kneel, and squat for extended periods of time

If at least one certification is not currently held, the successful candidate will be required to obtain one of the certifications within 6 months of commencing the role:

• Vendor Certs

• HP

• Dell

• Lenovo

• Apple

• Preferred

• Microsoft MCSE/MCSP

• CompTIA A+

The base salary range for this position is $39,000 - $64,000. The estimated on-target earnings, or OTE, which includes a base salary, are $39,000 - $64,000. The compensation for this position is dependent on job-related knowledge, skills, experience, and market location and, therefore, will vary from individual to individual. Benefits may include, but are not limited to, medical, vision, dental, 401K, and flexible spending.

Equal Employment Opportunity- M/F/Disability/Protected Veteran Status