Funeral Director Associate

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Provides customer service in all areas of helping client families following the loss of a loved one. Provides exemplary personalized and professional service. Learns how a Funeral Director implements choices made by the families/legal representative regarding the funeral, final disposition of the body and memorialization of the individual. Interacts with the family to fulfill death care needs. Ensures customer needs are addressed.

• Learns to arrange and conduct funeral and memorial ceremonies in a professional, organized and caring manner consistent with Company Policies and Procedures

• Adheres to all Company and Regulatory requirements

• Cares for the deceased in a respectful manner while performing a variety of tasks which may include:

• Removals and transfers

• Lifting of deceased human remains

• Dressing and casketing

• Coordinating and assisting with funeral service and visitation

• Delivery of flowers, caskets, urn, photos and other personal keepsakes or mementos of client families

• Setting of chairs and the removal, proper care and storage of these items

• Removals and transfers

• Assists with funeral services by:

• Coordinating the parking of cars

• Ushering

• Driving funeral vehicles

• Assisting at chapel and church services

• Assisting at the cemetery

• Delivering flowers, caskets, urn, photos and other personal keepsakes or mementos of client families

• Setting up chairs and the removing, properly caring for and storing of these items

• Participating at special functions

• Provides aftercare in absence of Family Service Counselor. Aftercare includes delivery of:

• Documentation

• Stationery

• Information on insurance, health benefits and pension,

• Pre-arrangements for next of kin

• Completes and accurately prepares of all documents related to services, cremations, maintenance, and any other type of data entry

• Assists with general office duties such as preparing reports as needed

• Assists with the maintenance of vehicles, the facility and property; receive caskets and other funeral home supplies as well as place into inventory and carrying out any other responsibilities that may be reasonably delegated by management

• Answering phones, preparing reports as necessary and participating in staff meetings

• Performs other duties as assigned

MINIMUM Requirements

Education

• High School diploma or general equivalency degree (or diploma)
• Currently enrolled in a degree training program at an accredited mortuary college or technical school specializing in funeral service or mortuary science

Experience

• Typically requires 6 months of previous work experience in a customer service role

Knowledge, Skills and Abilities

• Good driving record and valid driver's license
• Previous customer service and/or sales experience would be a definite asset
• Knowledge of computers and some software would be an asset, or willingness to learn
• Above average communication skills
• High level of compassion and integrity
• Problem solving skills
• Ability to multi task and set priorities
• Detail oriented
• Professional and team player

Work CONDITIONS

Work Environment

• Work indoors and outdoors during all seasons and weather conditions
• Limited amount of local and/or multiple location traveling required
• Professional Dress is required when in contact with families

Work Postures

• Frequent, continuous periods of time standing, up 6 hours per day
• Sitting continuously for many hours per day, up to 6 hours per day
• Climbing stairs to access buildings frequently

Physical Demands

• Physical effort requiring manual dexterity is required, includes paperwork, calculators, computers and phone usage

Work Hours

• Working beyond "standard" hours as the need arises
• Travel up to 25%

Compensation

• $18/hr.

Benefits

• MedicalDentalVisionFlexible Spending Accounts (health care and dependent care) Health Savings Account with Company ContributionSick LeaveShort-Term DisabilityLong-Term DisabilityLife InsuranceVoluntary Accidental Death or Dismemberment InsuranceDependent Life InsuranceSCI 401(k) Retirement Savings Plan with Company matchEmployee Assistance Program

Postal Code: 96817

Category (Portal Searching): Operations

Job Location: US-HI - Honolulu