Patient Call Center Representative / Front Desk

Purpose: Serves patients by greeting and helping them; scheduling appointments; maintaining records and accounts.

Call center and/or customer service experience preferred. If you're a caring, smart, hard-working, team-player with a passion for health and skin, please apply!

Job Duties:

• Welcomes patients and visitors by greeting patients and visitors, in person or on the telephone; answering or referring inquiries.
• Optimizes patients' satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by telephone.
• Keeps patient appointments on schedule by notifying provider of patient's arrival; reviewing service delivery compared to schedule; reminding provider of service delays.
• Comforts patients by anticipating patients' anxieties; answering patients' questions; maintaining the reception area.
• Ensures availability of treatment information by filing and retrieving patient records.
• Maintains patient accounts by obtaining, recording, and updating personal and financial information.
• Obtains revenue by recording and updating financial information; recording and collecting patient charges; controlling credit extended to patients; filing, collecting, and expediting third-party claims.
• Maintains business office inventory and equipment by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies; scheduling equipment service and repairs.
• Protects patients' rights by maintaining confidentiality of personal and financial information.
• Maintains operations by following policies and procedures; reporting needed changes.
• Maintains the organization and cleanliness of the office. 
• Contributes to team effort by accomplishing related results as needed.
• Cares deeply about patients and is always willing to go the extra mile

Skills/Qualifications: Proficient Computer Skills, Multi-tasking, Flexibility, Telephone Skills, Customer Service, Time Management, Organization, Attention to Detail, Scheduling, Word Processing, Professionalism, Quality Focus, Team Player

Please note: While you will be assigned a home office, this position requires the ability to be assigned shifts at other locations for coverage purposes.  Saturday availability also required.  Work expectation is 40h/week with overtime as needed.