Hrss Administrator

We have many opportunities available on our other career site pages. Click here to link to our careers page!

Signet Jewelers is the world's largest retailer of diamond jewelry, operating more than 2,800 stores worldwide under the iconic brands: Kay Jewelers, Zales, Jared, H.Samuel, Ernest Jones, Peoples, Banter by Piercing Pagoda, Rocksbox, JamesAllen.com and Diamonds Direct. We are a people-first company and this core value is at the heart of everything we do, from empowering our valued team members, to collaborating with our customers, to fostering the communities in which we live and serve. People - and the love their actions inspire - are what drive us. We're not only proud of the love we inspire outside our walls, we're especially proud of the diversity, inclusion and equity we're inspiring inside. There are dynamic career paths awaiting you - rewarding opportunities to impact the lives of others and inspire love. Join us!

Location: Remote

Job Type: Hourly / Full-Time

About the Role

Signet Jewelers is looking for a detail-oriented and service-driven HR Shared Services (HRSS) Team Member to join our team! This role is the first point of contact for team members-both active and former-who need assistance with HR-related questions. You'll play a vital part in creating a first-in-class experience, resolving inquiries quickly and accurately, and supporting our People First philosophy.

This is a remote position with responsibilities focused on providing HR support through phone and email communications while ensuring compliance and confidentiality.

What You'll Do

• Serve as the first point of contact for HR-related phone calls and emails, delivering exceptional service with a focus on first-contact resolution.

• Provide guidance to team members on HR policies, procedures, and programs while ensuring compliance with federal, state, and local employment laws.

• Maintain confidentiality of all team member information and sensitive data related to benefits, leaves of absence, and personnel matters.

• Support daily HR operations in Workday, including processing new hires, terminations, name changes, organizational assignments, and password resets.

• Assist team members with questions about medical benefits, 401(k), life insurance, leave of absence, and other Total Rewards programs. Escalate issues to subject matter experts as needed.

• Manage I-9 and E-Verify processes for new hires and rehires, and ensure timely resolution of Tentative Non-Confirmations.

• Accurately document interactions, issues, and outcomes in relevant systems (e.g., Workday, Salesforce).

• Stay current on HR compliance standards such as HIPAA, FMLA, ADAAA, COBRA, and Workers' Compensation.

What You Bring

• High school diploma or GED required.

• 1+ year of call center or phone-based customer service experience required.

• Prior HR or shared services experience preferred.

• Strong communication skills-clear, professional, and empathetic.

• Detail-oriented with the ability to manage high call/email volume and meet deadlines.

• Proficient in Microsoft Office (Excel, Word, Outlook); Workday and Salesforce experience is a plus.

• Ability to work independently, maintain confidentiality, and thrive in a fast-paced, remote environment.

Why You'll Love It Here

At Signet, we're passionate about creating an inclusive and rewarding environment where our team members feel valued, supported, and inspired to do their best work. Join us and become part of a team that puts people first-always.

The pay range for this opportunity is $17.00 - $18.00 per hour. Final pay rate shall be determined and is based on experience and qualifications.