Account Manager, Cycling Frog

Cycling Frog is normalizing the consumption of casual use THC products. We are on a mission to make THC convenient, affordable, and fun by making a sessionable THC beverage the same price as a beer or soda. We want to change the way THC is consumed and viewed by our society by focusing on lower potency, ready to drink beverages that can easily fit into anyone's lifestyle. Under the Federal Farm Bill it is legal to sell these THC products across all 50 states via the internet, and anywhere you can grab a beer.

This role will be based in Seattle, WA and is focused on the Cycling Frog brand.

Summary:We are a small, resourceful and energetic team, based in our offices in the Ballard neighborhood, Seattle. The Account Manager's primary role is to foster, develop and grow our direct store channel wholesale business. This role will largely manage existing wholesale customers, and will at times involve assisting in the onboarding of newly acquired customers. Growing sales is the primary function, but there will also be administrative and operational tasks included in the day-to-day, as part of a small, multi-tasking team.

Job Description:

● Manage most wholesale accounts and be the primary point of contact for wholesale customers.

● Provide quality customer wholesale experiences and be a positive representation of the brand by ensuring prompt, thoughtful and pleasant responses to all inquiries and concerns.

● Manage and improve customer retention, satisfaction, follow-up, and assist the Director of Sales in improving the wholesale website, user experience, and overall customer experience.

● Implement strategies to increase customer retention by understanding core causes of customer attrition and working with the team to address these issues and come up with innovative solutions.

● Work with wholesale partners to identify how to increase sell-through in their channels and support our products on shelf. Develop sales materials and strategies to support the wholesale partners with the Brand team.

● Visit wholesale partner locations and find opportunities to improve the in store experience of our products via merchandising, displays, etc.

● Create and maintain the wholesale portal to host sales materials

● Responsible for driving increased customer order value through effective merchandising, cross-selling, promotions and innovative ideas

● Develop and optimize customer onboarding procedures, videos, and sequences. Ensure that our site, products, and any other items are easy for customers to understand and support our brand image.

● Maintain our CRM by entering new clients, updating account information, developing and executing onboarding and retention sequences, drafting and sending promotional emails, and other daily functions.

● Effectively communicate across departments to improve organizational cohesion.

● Work with wholesale partners to implement any changes including policy, pricing, new programs, or any new department decisions.

● Manage wholesale tiered pricing program.

● Assist with resolving shipping, and order issues with customers, including shipment tracking and order damages.

● Work with NET Terms customers to ensure prompt payment and assist with collect past due balances

● Perform all other duties as assigned by management professionally and efficiently.

● Attend trade shows and events as needed.

Compensation: $30-$32 an hour