Case Manager

What You'll Be Doing

You will assist the program's participants by building on their strengths using community-based support and connecting them with a wide range of assistance and resources. Program participants include children, adults, and families where clients have behavioral, emotional, and case management needs.

Hybrid Role, 20% Remote Work.

Your Main Priorities

While additional responsibilities are likely to arise on the job, you will primarily:

• Utilize an in-home strengths-based team approach to provide a wide range of assistance and resources to support individuals and families.
• Work with collateral contacts and key referral sources to coordinate care and support.
• Document relevant client information in the agency's Electronic Health Record system.
• Meet with Child & Family supervisor and team weekly and as needed to ensure quality care.
• Work with clients to assess their situations, needs, and goals to determine the services required.
• Implement individualized service plans developed with the clients and the team; examples include goals of connecting families to resources for basic needs and supporting improvement of communication and behavioral support among family members.
• Provide support and guidance to individuals and families managing crises and be part of an on-call crisis support phone rotation.

Skills & Abilities

• Strong organizational, critical thinking and time-management skills.
• Basic computer skills required; knowledge of Microsoft Office 365.
• Ability to communicate and effectively interact with a diverse population.
• Bilingual in Spanish preferred.
• Collaboration and teamwork.
• Must authorize Child & Family to complete a motor vehicle records check.
• The ideal candidate will be required to meet all background checks and medical clearances required for the position.

Physical Requirements

Direct Service Staff:

This position requires time sitting, standing, walking, driving, carrying, and lifting up to 25lbs. This role also requires operating desktop, laptop, and/or cell phone, and communicating with colleagues.

Travel Requirements

Site location: Middletown or Providence

Statewide travel required.

Equal Employment Opportunity

Child & Family will not discriminate against any individual on the basis of age, gender, sexual orientation, color, race, creed, national origin, ancestry, religious persuasion, marital status, political belief, pregnancy, military status, veteran status, physical or mental disability that does not prohibit performance of essential job functions with or without reasonable accommodations, genetic predisposition or genetic carrier status, or any other protected category under local, state, or federal law, nor will anyone receive special treatment for those reasons, except for reasonable accommodation as required by law. It is our intention that all qualified applicants be given equal opportunity and that selection decisions be based on job-related factors.

Culturally and Linguistically Appropriate Services

In order to provide equitable service delivery and go above and beyond equal opportunity requirements, our organization is committed to ensuring that all staff are able to perform the following cultural competencies:

• Demonstrate the ability to communicate and effectively interact with people across cultures, ranges of ability, genders, ethnicities, and races.
• Demonstrate knowledge of the history of discrimination in America, particularly as it relates to race and racism, and how this history has led to disparities experienced by marginalized communities such as BIPOC, people with disabilities, LGBTQ+ communities, and others.
• Demonstrate the ability to successfully deliver culturally responsive services.

Affirmative Action

Child & Family strives to achieve a workforce that includes representation of qualified affirmative action group members in proportion to the qualified and available target group workforce in the community that we serve.