Retention Specialist

What part will you play? If you're looking for a place where you can make a meaningful difference, you've found it.

The work we do at Markel gives people the confidence to move forward and seize opportunities, and you'll find your fit amongst our global community of optimists and problem-solvers. We're always pushing each other to go further because we believe that when we realize our potential, we can help others reach theirs.

Join us and play your part in something special!

Join Markel Corporation, a Fortune 300 Insurance Holding Company, as a Retention Specialist!

Are you ready to make a difference in the lives of our customers? We are looking for passionate individuals to join our team in Richmond, VA, Henderson, NV, or Omaha, NE. As a Retention Specialist, you will play a crucial role in ensuring our valued customers stay protected by making outbound calls to take payments and prevent policy cancellations. Speaking Spanish is a plus but not required

You'll be part of a dynamic and supportive team, working together to process policy cancellations and reinstatements, while proactively managing policies to avoid cancellations. Your efforts will directly contribute to our success, and you'll be expected to perform at or above the metric guidelines provided by the Retention Supervisor.

If you're driven, detail-oriented, and ready to excel in a fast-paced environment, we want to hear from you! Join us at Markel Corporation and be a part of a company that values your contributions and offers opportunities for growth and development.

• Benefits effective first day of employment

• 37.5 hour work week - 8:30 AM - 5:00 PM

• Job Location: Hybrid work arrangement, 3 days/week in office

• 401K fully vested in 4 years

• Leadership who invest in your career development

Retention Specialist Responsibilities

• Assist in all aspects of retaining policyholders. primarily by using outbound calls to take past due payments over the phone to prevent cancellation.

• Assist in the managing outside payroll vendors ensuring all payments and remittance files are received timely and are accurate.

• Handing of inbound calls from Customer Service Representatives (CSRs), other department of Markel, agents and insureds.

• Reply to emails from within Markel, agents and insureds in a timely manner.

• Process task queue activity items in a timely manner.

• Achieve operational metrics and update Standard Operational Procedures. Generate daily reports using Excel.

• Assist with automation and improvements of processes via interaction and regular communication with IT while making sure current system concerns are high priority.

• All other duties as assigned.

Education:

• High school diploma or equivalent required.

• Bachelor's degree preferred.

Work Experience Preferred:

• Prefer 1+ year outbound call experience.

• Prefer 2+ years of collection experience.

Skill Sets Required:

• Superior communication skills - oral and written.

• Bilingual abilities preferred - fluent Spanish / English.

• Ability to multi-task and be highly organized.

• Detail oriented and possess strong analytical skills and problem-solving abilities.

• Knowledge of Microsoft Office Products, including an intermediate or above level of experience with Excel.

• Ability to execute on initiatives with minimal direction and be able to take accountability for results.

Please note: Markel has a phased approach for re-entry into our buildings that is designed to balance the ongoing health, safety, and well-being of our employees with operational considerations and regulatory/ governmental requirements and recommendations. Effective 10/1/21 we have implemented a hybrid return to work strategy that allows for three days in the office every week.

#LI-Hybrid

#DEIB

US Work Authorization

US Work Authorization required. Markel does not provide visa sponsorship for this position, now or in the future.

Pay information:

Starting pay ranges from $21 - $22/hour based on the candidate's experience, education. Hours of M-F and some weekends and holidays.

Who we are:

Markel Group (NYSE - MKL) a fortune 500 company with over 60 offices in 20+ countries, is a holding company for insurance, reinsurance, specialist advisory and investment operations around the world.

We're all about people | We win together | We strive for better

We enjoy the everyday | We think further

What's in it for you:

In keeping with the values of the Markel Style, we strive to support our employees in living their lives to the fullest at home and at work.

• We offer competitive benefit programs that help meet our diverse and changing environment as well as support our employees' needs at all stages of life.

• All full-time employees have the option to select from multiple health, dental and vision insurance plan options and optional life, disability, and AD&D insurance.

• We also offer a 401(k) with employer match contributions, an Employee Stock Purchase Plan, PTO, corporate holidays and floating holidays, parental leave.

Are you ready to play your part?

Choose 'Apply Now' to fill out our short application, so that we can find out more about you.

Caution: Employment scams

Markel is aware of employment-related scams where scammers will impersonate recruiters by sending fake job offers to those actively seeking employment in order to steal personal information. Frequently, the scammer will reach out to individuals who have posted their resume online. These "job offers" include convincing offer letters and frequently ask for confidential personal information. Therefore, for your safety, please note that:

• All legitimate job postings with Markel will be posted on Markel Careers. No other URL should be trusted for job postings.

• All legitimate communications with Markel recruiters will come from Markel.com email addresses.

We would also ask that you please report any job employment scams related to Markel to rarecruiting@markel.com.

Markel is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of any protected characteristic. This includes race; color; sex; religion; creed; national origin or place of birth; ancestry; age; disability; affectional or sexual orientation; gender expression or identity; genetic information, sickle cell trait, or atypical hereditary cellular or blood trait; refusal to submit to genetic tests or make genetic test results available; medical condition; citizenship status; pregnancy, childbirth, or related medical conditions; marital status, civil union status, domestic partnership status, familial status, or family responsibilities; military or veteran status, including unfavorable discharge from military service; personal appearance, height, or weight; matriculation or political affiliation; expunged juvenile records; arrest and court records where prohibited by applicable law; status as a victim of domestic or sexual violence; public assistance status; order of protection status; status as a smoker or nonsmoker; membership or activity in local commissions; the use or nonuse of lawful products off employer premises during non-work hours; declining to attend meetings or participate in communications about religious or political matters; or any other classification protected by applicable law.

Should you require any accommodation through the application process, please send an e-mail to the rarecruiting@markel.com.

No agencies please.