Provider Ambassador

Are you passionate about creating and building relationships while driving stakeholder engagement? We are looking for a top-tier Provider Ambassador to partner with providers and dental offices to drive our provider and network strategies.

At Delta Dental of Washington our vision is that all people can enjoy good oral and overall health, with no one left behind. We succeed because of a shared commitment to a set of values that guide everything we do - for our customers, for our communities, and for each other. We are Accountable. We lean in with Courage. We stay Curious. We are Inclusive. We act with Integrity.

We offer a highly competitive medical, dental and vision plans as well offering a generous 401k match and all employees start accruing vacation and sick time from their very first day. We empower employee development through our tuition reimbursement plan, professional development plans, and employee-led communities.

The pay range for this position in Western Washington varies between $52,140.00 - $72,930.00, and for Eastern Washington varies between $47,400.00 - $66,300.00. Washington Dental Service and its affiliates, including Arcora Foundation, Delta Dental of Washington, and TriForza intends to offer the selected candidate a base pay within this range, dependent on job-related, non-discriminatory factors such as experience. Base pay will also be adjusted based on the candidate's geographic location.

Essential Responsibilities include the following: The list of responsibilities listed is not intended to be comprehensive. Washington Dental Service and its affiliates, including Arcora Foundation, Delta Dental of Washington, and TriForza reserve the right to change the responsibilities at any time with or without notice.

• Build and manage relationships with providers and dental office staff through consistent communication in person, at events, and via email and calls.
• Develop, implement, and execute collaborative strategy to actively engage and liaise with providers within assigned geographic territory.
• Recruit, develop and maintain provider participation in current and prospective provider networks to meet individual and team goals.
• Actively engage and liaise with Dental Service Organizations
• Represent DDWA as point of contact for dental associations, society conventions, and other public relations forums
• Coordinate aspects of all dental conventions and provider workshops scheduled
• Conduct Quality of Service follow-up, including contact with office and record retrieval and resolution follow-up
• Report on trends, questions, and inquiries along with recommendations for improving provider experience.
• Partner with Utilization Management (UM) and Fraud, Waste & Abuse leadership to conduct audits as needed.
• Educate and train offices on new products, system improvements, and conduct onsite dental reviews

Experience, skills, and education do you need to have to succeed in the position: The requirements listed below are representative of the knowledge, skill, and/or ability required to successfully perform the essential functions of the position.

• Outstanding time and project management skills.
• Demonstrated sales mentality with a strong focus on understanding customer needs, building relationships that drive satisfaction and long-term loyalty.
• Demonstrated excellent interpersonal and communication skills.
• Organized, flexible and adaptable self-starter to effectively manage assigned territory and priorities.
• Business acumen with experience in education, negotiation and empathy.
• Demonstrated problem solving and analytical skills, able to communicate findings, make recommendations and facilitate change
• Reliable, self-motivated and able to work with little supervision
• Ability to travel Statewide approximately 25% - 50% of the time.
• Valid Washington State driver's license
• Must provide and maintain reliable vehicle and adequate automobile insurance
• Proficiency using Microsoft Office products (PowerPoint, Excel, Word)

Travel: This position requires regular travel within the State of Washington, and occasional out of state travel.

Operational Demands: The operational demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. To request disability accommodation please contact your manager or HR Business Partner.

• Ability to sit and work at a computer keyboard for extended periods of time.
• Must utilize visual acuity, speech and hearing, hand and eye coordination and manual dexterity necessary to operate a computer and office equipment.

Washington Dental Service and its affiliates, including Arcora Foundation, Delta Dental of Washington, and TriForza is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

We are committed to the highest standards of information security and HIPAA compliance, ensuring the confidentiality, integrity, and protection of all data. All staff are expected to support this commitment by following relevant policies.