Intermodal Account Executive

Echo's Intermodal Operations Department is seeking a passionate, self-starting professional to join our team as an Account Executive. In this role, you will be instrumental in supporting our sales team and delivering top-tier service to Echo's clients by managing all aspects of their Intermodal shipping needs. From quoting shipments and managing logistics to resolving issues and maintaining client relationships, your proactive approach and customer-first mentality will help drive Echo's Intermodal long-term growth and success.

Job Duties & Responsibilities:

• Quote, build, manage, and track all assigned shipments using Echo's propriety system

• Schedule pickup and delivery appointments according to client-specific needs and priorities

• Ensure all shipments are proactively booked and monitored for on-time pickup and delivery

• Confidently troubleshoot and resolve any issues such as missed pickups, late deliveries, damaged freight, or incorrect billing

• Proactively communicate shipment updates and any potential issues to clients

• Ensure accuracy and timeliness of billing, while notifying clients promptly of any changes or adjustments

• Follow and maintain established operating procedures

• Collaborate with other team members to distribute workload and prioritize tasks effectively when needed

• Become an expert in using Echo's proprietary technology to fulfill client requests

• Support multiple sales representatives across various teams and managers

Qualifications:

• Bachelor's degree preferred

• Experience in logistics, supply chain, or transportation industries is a plus

• Excellent written and verbal communication skills

• Proficiency with Windows operating systems and Microsoft Office Suite

• Proven ability to deliver exceptional customer service and resolve client issues effectively

• Strong interpersonal and relationship-building skills across departments and with clients

• Ability to thrive in a fast-paced, high-volume environment that demands multitasking and problem-solving

What's in it for you?

• Competitive base salary w/ exceptional benefits (Medical, Dental, Vision, Disability, and Life Insurance, as well as 401K with company match, Pet Insurance, and more)

• Opportunities for professional growth and internal advancement

• A collaborative, upbeat, and inclusive work environment

• Work-life balance and flexible work accommodations

• Lifestyle and wellness perks (PTO, Commuter Benefits, Gym Membership Discounts, etc.)

#LI-MA1

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, status as a qualified individual with a disability, or Vietnam era or other protected veteran.

Benefits

For more information about our benefit offerings, please visit our careers page at https://www.echo.com/company/careers.

Compensation

$46,750.00-67,300.00 per year

This role is eligible for a bonus that is based on a combination of personal and business performance.