Fraud Investigator

Members Achieve More isn't just a tagline for us, it's part of everything we do! We're looking for passionate individuals to join our team to help us maintain that focus every day. Want to work somewhere that's remained strong for 90 years, that encourages you to learn, grow, and pursue your dreams? If yes, then read on...

Perform assigned fraud prevention and detection aspects of PSECU's Financial Crimes Risk Management (FCRM) function to include prevention efforts to mitigate losses due to all types of fraudulent activity, proper execution of fraud investigations, and minimize and/or recover credit union fraud losses. Complete Investigations and advanced research on fraud referrals and report the complete findings to FCRM Management and/or other departmental representatives, as applicable to ensure PSECU remains in compliance with all laws and regulations. Maintain a working knowledge of PSECU's policies/procedures to support the organization's efforts to implement fraud mitigation strategies. Assist in coordination of credit union information and online security measures to protect the membership and PSECU. Maintain professional relationships with other PSECU management, outside specialists, vendors, law enforcement, government agencies, and other financial institutions.

In this position, you will

• Conduct fraud investigations: Conduct thorough and complete investigations relating to fraudulent activity by gathering and evaluating data, analyzing fact patterns, conducting interviews, etc. Review high risk activity, including large-dollar transactions, membership and loan applications, wire requests, identity theft, etc. Utilize internal and external networks to assist with the identification and rectification of targeted fraud attempts. Ensure appropriate prioritization and timely completion of investigation actions to best mitigate risk.
• Prepare investigative reports: Synthesize data analysis and investigative results into professional and detailed summaries and reports. Make oral and/or written presentations to management during and at the conclusion of a significant investigation. Identify fraud weaknesses and make recommendations for improvements to reduce fraud risk.
• Decision and implement fraud response measures: Make high-level independent discretionary decisions regarding appropriate further action, communicate decisions to members and/or FCRM staff and management, and ensure follow-through is completed. This may include restricting or terminating account services, denying high-risk/fraudulent transactions or applications, providing member counseling, advising other business units and FCRM staff, etc.
• Prevent losses and recommend mitigation enhancements: Collaborate with other departments, members, other financial institutions, and/or external agencies to prevent losses and provide appropriate member service. Advise on fraud risk management strategies and prevention measures, utilizing data to identify fraud patterns and effectively throttle fraud attacks. Review inter-departmental processes to identify potential areas of fraud risk. Conduct internal training and membership education, as directed by supervisor, to provide fraud risk education and prevention measures.
• Recover losses: Make recommendations to pursue civil or criminal charges. Prepare referrals and provide litigation support to law enforcement agencies with the intent to recover losses for PSECU. Represent PSECU as needed in criminal and civil proceedings.
• Maintain understanding of fraud landscape: Maintain awareness of current fraud and scam trends to identify changes to the fraud landscape and opportunities for improvement at PSECU. Maintain a general understanding of PSECU policies and applicable banking regulations and their intersectionality with fraud investigation duties; this includes, but is not limited to, Bank Secrecy Act, Fair and Accurate Credit Transaction Act, Regulation E, Computer Crimes Act, PA Criminal Code, PA Rules of Court, VISA Bylaws and Operating Regulations.
• Other duties as assigned.

Qualifications: Required & Preferred

GED, High School

Reasonable accommodation may be made to enable a qualified individual with a disability or disabilities to perform the essential duties and responsibilities of the job.

Physical Demands and Sensory Abilities:

Repetitive movement of hands and fingers (e.g. typing, writing).

Lifting and carrying containers weighing as much as 20-30 pounds (e.g. to/from building and vehicle to a storage area).

Sitting for long periods of time (e.g. at a desk, in meetings).

Ability to reach above, at, and below the waist.

Ability to reach above, at, and below shoulder level.

Occasional bending, kneeling, stooping and/or squatting.

Visual acuity.

Auditory acuity.